TeleSign incident

PID Contact Match, Number Deact, Sub Status and Sim Swap addon downtime

Resolved after 13 minutes, affecting EMEA - All countries and APAC - All countries and 1 more, on May 11, 2026.

resolved May 11, 2026, 02:52 PM UTC

Date: 05/11/26 Start Time: 07:40 AM PDT End Time: 07:50 AM PDT We received notification that the issue with the Phone ID Contact Match, Number Deact, Sub Status and Sim Swap addon products is now resolved. Thank you for your patience

Started: May 11, 2026, 02:39 PM UTC
Resolved: May 11, 2026, 02:52 PM UTC
Duration: 13m
Detected by Pingoru: May 11, 2026, 02:39 PM UTC

Affected components

EMEA - All countriesAPAC - All countriesNA & LATAM - All countriesPhone IDPhone ID ContactPhone ID LivePhone ID Number deactivationPhone ID Porting statusPhone ID SIM swap

Update timeline

investigating May 11, 2026, 02:39 PM UTC

Dear Customers, Please note that we are expecting a downtime in PID Contact Match, Number Deact, Sub Status and Sim Swap addon products, we will inform you when it is resolved. Thank you for your patience and apologies for any inconvenience. Start Time: 07:40 AM PDT
resolved May 11, 2026, 02:52 PM UTC

Date: 05/11/26 Start Time: 07:40 AM PDT End Time: 07:50 AM PDT We received notification that the issue with the Phone ID Contact Match, Number Deact, Sub Status and Sim Swap addon products is now resolved. Thank you for your patience

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