TeleSign incident
Operator Alert - Indonesia (ID) - Smartfren Telecom (510/09;28) - 5/16/26
Resolved after 16 hours 4 minutes, affecting Indonesia, on May 16, 2026.
Start Time: 5:27AM PDT - 5/16/26 End Time: 9:00 PM PDT - 5/16/26 We received notification that the network issues previously reported by Smartfren Telecom (510/09;28) from Indonesia (ID) have been resolved. Smartfren Telecom (510/09;28) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01172423
Affected components
Update timeline
- investigating May 16, 2026, 12:36 PM UTC
Start Time: 5:27AM PDT - 5/16/26 End Time: Ongoing We received notification that Smartfren Telecom (510/09;28) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01172423
- resolved May 17, 2026, 04:41 AM UTC
Start Time: 5:27AM PDT - 5/16/26 End Time: 9:00 PM PDT - 5/16/26 We received notification that the network issues previously reported by Smartfren Telecom (510/09;28) from Indonesia (ID) have been resolved. Smartfren Telecom (510/09;28) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01172423
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