TeleSign incident
Operator Service Alert - Mexico (MX) - Radiomovil Dipsa (Telcel) (334/002;02;020;066)
Resolved after 17 minutes, affecting Mexico, on May 21, 2026.
Start Time: 06:38 PM PDT - 05/20/26 End Time: 08:27 PM PDT - 05/20/26 We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) have been resolved. Radiomovil Dipsa (Telcel) (334/002;02;020;066) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Affected components
Update timeline
- investigating May 21, 2026, 03:09 AM UTC
Issue: Operator - Radiomovil Dipsa (Telcel) (334/002;02;020;066) Quality degradation Start Time: 06:38 PM PDT - 05/20/26 End Time: TBP Summary: We received notification that Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
- resolved May 21, 2026, 03:27 AM UTC
Start Time: 06:38 PM PDT - 05/20/26 End Time: 08:27 PM PDT - 05/20/26 We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) have been resolved. Radiomovil Dipsa (Telcel) (334/002;02;020;066) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
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