Tekion Outage History
Tekion is up right nowPingoru has recorded 66 incidents for Tekion: 59 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 7 of 720 (1%) |
| May 2026 | 6 | 27 of 744 (4%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 12 | 33 of 744 (4%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 4 | 23 of 720 (3%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Minor April 30, 2026 Slowness in Retail 58m Retail
Started Apr 30, 2026, 11:08 PM UTC· resolved May 01, 2026, 12:06 AM UTC
- investigating Apr 30, 2026, 11:08 PM UTC
We are currently investigating an issue resulting in system slowness and electronic signature errors. We will provide an update as soon as we have more information
- resolved May 01, 2026, 12:06 AM UTC
We are pleased to inform you that the issue causing slowness and electronic signature errors within the Tekion platform has been resolved. We apologize for the inconvenience caused and truly appreciate your patience and understanding throughout this time. If you are still experiencing any issues, please do not hesitate to reach out to Tekion Support.
Minor April 28, 2026 F&I Menu Issues 36m Retail
Started Apr 28, 2026, 09:50 PM UTC· resolved Apr 28, 2026, 10:27 PM UTC
- identified Apr 28, 2026, 09:50 PM UTC
PEN is currently experiencing performance issues that are preventing F&I Products from Rating and Contracting. We are monitoring this closely and will post updates as they are available.
- resolved Apr 28, 2026, 10:27 PM UTC
PEN transactions are now completing as expected and Rating and Contracting through all providers is available. If plan codes aren't appearing please refresh the codes within the menu to update.
Minor April 27, 2026 Slowness While Loading F&I Menu and Product Rating 21m Retail
Started Apr 27, 2026, 03:41 PM UTC· resolved Apr 27, 2026, 04:03 PM UTC
- investigating Apr 27, 2026, 03:41 PM UTC
We are aware that some dealers may be experiencing slowness while loading the F&I Menu and Product Rating within the Tekion platform. Our engineering team has been notified and is actively investigating the root cause. We apologize for the inconvenience caused and will keep you posted about the progress once available. We truly appreciate your patience.
- resolved Apr 27, 2026, 04:03 PM UTC
We are pleased to inform you that the issue causing slowness while loading the F&I Menu and Product Rating within the Tekion platform has been resolved. We apologize for the inconvenience caused and truly appreciate your patience and understanding throughout this time. If you are still experiencing any issues, please do not hesitate to reach out to Tekion Support.
Minor April 20, 2026 CRM Texting and Calling Issue Awareness: Third Party Vendor Issue 40m CRM
Started Apr 20, 2026, 02:46 PM UTC· resolved Apr 20, 2026, 03:26 PM UTC
- monitoring Apr 20, 2026, 02:46 PM UTC
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that could be impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. Our vendor has identified the issue and they are currently working on the resolution. We are in communication with the Third Party vendor as they work to correct the impacted services. We will continue to monitor and update you as more information is available to us.
- monitoring Apr 20, 2026, 03:16 PM UTC
Update: We are in active communication with the vendor regarding the vendor outage. Our team is closely monitoring the situation for any signs of recovery. Further updates will be provided as soon as new information becomes available.
- resolved Apr 20, 2026, 03:26 PM UTC
Resolved: The third-party vendor (GTC) has resolved the underlying infrastructure issue. CRM texting and calling services are now fully operational. We have verified the fix and will continue to monitor the system to ensure stability.
Minor April 20, 2026 Phone System Issue Notice 22m Accounting, Parts, Retail, Service and 5 more
Started Apr 20, 2026, 02:45 PM UTC· resolved Apr 20, 2026, 03:08 PM UTC
- monitoring Apr 20, 2026, 02:45 PM UTC
We are currently experiencing an issue with our phone system due to a vendor-related outage. This is not a Tekion platform issue. The issue has been identified, and our vendor is actively working on a solution. In the meantime, please contact us via email at [email protected] or chat in for assistance. We appreciate your patience and understanding.
- resolved Apr 20, 2026, 03:08 PM UTC
The issue that impacted our phone system has been resolved.
Minor April 16, 2026 Live Support Chat Unavailable 52m Accounting, Parts, Retail, Service and 5 more
Started Apr 16, 2026, 03:37 PM UTC· resolved Apr 16, 2026, 04:29 PM UTC
- identified Apr 16, 2026, 03:37 PM UTC
We are currently experiencing an issue impacting our Live Chat functionality within Support and are actively investigating and working to resolve the issue as quickly as possible. At this time, we kindly ask that you do not use the Live Chat feature, as it may not function as expected. For immediate assistance, please reach out to our Support team through the following channels: Phone: 833-835-4662 Email: [email protected] We appreciate your patience and will provide updates as more information becomes available.
- monitoring Apr 16, 2026, 03:57 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Apr 16, 2026, 04:29 PM UTC
This issue is now resolved.
Major April 16, 2026 Users Experiencing Logout Issues While Generating or Printing PDFs and Accessing Reports 3h 22m Accounting, Parts, Retail, Service and 4 more
Started Apr 16, 2026, 12:30 PM UTC· resolved Apr 16, 2026, 03:52 PM UTC
- investigating Apr 16, 2026, 12:30 PM UTC
We are aware of an issue where some users are being unexpectedly logged out while generating or printing PDF documents and are subsequently unable to access reports. Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work on resolving this issue.
- investigating Apr 16, 2026, 12:37 PM UTC
We are continuing to investigate this issue.
- identified Apr 16, 2026, 12:42 PM UTC
Our team has identified the issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports. We are currently working on implementing a fix to restore normal functionality as quickly as possible. We apologize for the inconvenience and appreciate your continued patience.
- monitoring Apr 16, 2026, 01:07 PM UTC
A fix has been implemented for the issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports. Our team is currently monitoring the system closely to ensure functionality remains stable and that the issue is fully resolved. We appreciate your patience and apologize for the inconvenience caused.
- monitoring Apr 16, 2026, 01:56 PM UTC
The issue related to unexpected user logouts has been resolved. Users should now be able to remain signed in as expected. Our team is continuing to work on the remaining issue impacting PDF generation and printing functionality. We apologize for the inconvenience and appreciate your continued patience as we work toward a full resolution.
- monitoring Apr 16, 2026, 03:38 PM UTC
The issue impacting RO PDF generation has been fixed. For any RO PDFs affected during the incident, users will need to manually regenerate the PDFs. We apologize for the inconvenience and appreciate your patience throughout this issue.
- resolved Apr 16, 2026, 03:52 PM UTC
The issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports has been resolved. Our team has confirmed that services are now functioning normally. For any RO PDFs affected during the incident, users will need to manually regenerate those PDFs. We sincerely apologize for the disruption and appreciate your patience throughout this incident.
Notice March 18, 2026 CANADA DEALERS ONLY - Rates & Programs not loading for multiple lenders 34m Retail
Started Mar 18, 2026, 08:20 PM UTC· resolved Mar 18, 2026, 08:54 PM UTC
- investigating Mar 18, 2026, 08:20 PM UTC
We are currently experiencing an issue where rates and programs are not loading for multiple lenders. Our engineering team is actively working to resolve this as quickly as possible. In the meantime, a workaround is available: rates can be manually calculated within the deal.
- resolved Mar 18, 2026, 08:54 PM UTC
Our Engineering team is deploying a fix overnight to restore rates and programs for impacted lenders. Until functionality is fully restored, please manually calculate rates within the deal. If you require additional assistance, please contact our Support Team.
Major March 18, 2026 Service Disruption: PDF Generation 43m Parts, Service
Started Mar 18, 2026, 03:26 PM UTC· resolved Mar 18, 2026, 04:09 PM UTC
- investigating Mar 18, 2026, 03:26 PM UTC
We are currently experiencing technical difficulties with our PDF generation service. Users may encounter errors or delays when attempting to generate PDF documents across the platform.
- investigating Mar 18, 2026, 03:52 PM UTC
We sincerely apologize for the inconvenience and appreciate your continued patience. Our Engineering team is actively working on this issue as a top priority, and we will keep you informed with any updates as they become available.
- resolved Mar 18, 2026, 04:09 PM UTC
The PDF generation service has been fully restored. All functionality is now operating normally. Users can now generate PDF documents without errors or delays. We apologize for any inconvenience this may have caused. If you continue experiencing issues, please contact support immediately. Thank you for your patience.
Minor March 16, 2026 eContracting Issue: RouteOne Contract Submissions Failing/Delayed 8m Retail
Started Mar 16, 2026, 03:24 PM UTC· resolved Mar 16, 2026, 03:32 PM UTC
- investigating Mar 16, 2026, 03:24 PM UTC
We are aware of an issue impacting eContracting that is preventing contracts from being successfully sent to RouteOne. Our team has identified the problem and is actively working to resolve it as quickly as possible. In the meantime, contract submissions to RouteOne may fail or be delayed. We will provide another update within the next hour, or sooner if we have additional information to share. Thank you for your Patience
- resolved Mar 16, 2026, 03:32 PM UTC
This issue has been resolved, and eContracting contracts are now sending successfully to RouteOne. If you experienced failed or delayed submissions during the incident window, please retry sending the contract. If you continue to see issues, reach out to Tekion Support team. Thank you for your patience and cooperation.
Minor March 4, 2026 Tekion CRM is experiencing delays with lead activity, communications and appointment 1h 13m CRM
Started Mar 04, 2026, 03:56 PM UTC· resolved Mar 04, 2026, 05:10 PM UTC
- identified Mar 04, 2026, 03:56 PM UTC
We are currently experiencing delays with lead activities. Engineering has identified the issue and is taking steps to resolve right now. We appreciate your patience and understanding. We will provide an update within the next hour.
- resolved Mar 04, 2026, 05:10 PM UTC
The Tekion CRM Lead activity delays Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor February 28, 2026 Retail Application - Deal Loading Slowness 2h 38m Retail
Started Feb 28, 2026, 08:28 PM UTC· resolved Feb 28, 2026, 11:07 PM UTC
- investigating Feb 28, 2026, 08:28 PM UTC
We are currently aware of an issue with loading the Deals list and potentially loading deals. We are actively investigating and will provide an update as quickly as possible.
- identified Feb 28, 2026, 09:47 PM UTC
We have identified the issue and continue to work towards a solution with highest priority. We will continue to update as we get near a solution
- monitoring Feb 28, 2026, 09:56 PM UTC
At this time Desking is returning to normal operation and all dealers should be able to proceed with deal desking. We will continue to monitor to ensure stability before considering this event Resolved.
- resolved Feb 28, 2026, 11:07 PM UTC
All functionality has returned to normal and we are considering this incident resolved. If you continue to see issues please refresh your browser and if issues persist please reach out to the Tekion Support team.
Minor February 26, 2026 CRM - Delays with Lead Assignment Triggers 1h 21m CRM
Started Feb 26, 2026, 05:36 PM UTC· resolved Feb 26, 2026, 06:57 PM UTC
- investigating Feb 26, 2026, 05:36 PM UTC
We are currently experiencing delays with Lead Assignment rules triggering. Once the rules trigger, the associated process automations will run as expected. Our Engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. As a temporary workaround, users can manually assign the lead to trigger the associated process automation immediately
- identified Feb 26, 2026, 06:17 PM UTC
Tekion has Identified the issue impacting the CRM Lead Assignment rules not triggering. Our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next hour.
- resolved Feb 26, 2026, 06:57 PM UTC
The CRM Lead Assignment Issue has been resolved. Leads are assigning immediately and triggering process automation at this time. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor February 24, 2026 Tekion ARC CRM Application Issue - Tasks and Rules Engine 2h 28m CRM
Started Feb 24, 2026, 04:11 PM UTC· resolved Feb 24, 2026, 06:40 PM UTC
- investigating Feb 24, 2026, 04:11 PM UTC
Tekion is Investigating an issue within the ARC CRM application. Task creation and the Rule Engine are experiencing delays in processing.. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
- identified Feb 24, 2026, 04:31 PM UTC
Tekion has Identified the issue impacting the ARC CRM application. Our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next 2 hours.
- monitoring Feb 24, 2026, 05:48 PM UTC
Update: Progress has been made to resolve the ARC CRM Application issue impacting Task creation and the Rule Engine delays. Tekion Engineering team is mitigating the earlier issues and are monitoring for any new incidents. We appreciate your patience and understanding as they work to fully resolve the issue. We will provide an update within the next hour.
- resolved Feb 24, 2026, 06:40 PM UTC
The Tekion ARC CRM Application Issue has been Resolved and is currently operational. Tekion Engineering is continuing work on reprocessing the leads and tasks that were impacted this morning If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor February 20, 2026 Tekion ARC CRM Application Issue - Tasks not Logged or Completed 2h 56m CRM
Started Feb 20, 2026, 04:41 PM UTC· resolved Feb 20, 2026, 07:37 PM UTC
- investigating Feb 20, 2026, 04:41 PM UTC
Tekion is Investigating an issue within the ARC CRM application regarding Tasks not being logged or completed. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you within the next hour.
- identified Feb 20, 2026, 06:20 PM UTC
Tekion has Identified the issue impacting the ARC CRM application regarding Tasks not being logged or completed. Our engineering team has implemented a solution to resolve the issue. We appreciate your patience and understanding as we continue to monitor transactions. We will provide an additional update within the next hour
- resolved Feb 20, 2026, 07:37 PM UTC
The Tekion ARC CRM Application Issue regarding Tasks not being logged or completed has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Critical February 19, 2026 Retail Application Performance Issues – Deal Screen, Vehicle Inventory & Document Printing 59m Retail
Started Feb 19, 2026, 03:00 PM UTC· resolved Feb 19, 2026, 03:59 PM UTC
- investigating Feb 19, 2026, 03:00 PM UTC
Dear Dealer Partner, We are aware of issues causing slowness in the Retail Application, including the Deal screen, Vehicle Inventory, and document printing. Our Engineering team is actively working on this as a top priority and will resolve the issue as soon as possible. We will keep you informed of our progress and share updates as they become available. We apologize for the inconvenience caused. Regards, Tekion Support
- resolved Feb 19, 2026, 03:59 PM UTC
Dear Dealer Partner, The issues causing slowness in the Retail Application, including the Deal screen, Vehicle Inventory, and document printing, have been resolved. Our Engineering team has implemented a fix, and the application should now be performing normally. If you continue to experience any issues, please reach out to the Tekion Support Team. We apologize for the inconvenience caused and thank you for your patience. Sincerely, Tekion Support
Minor February 18, 2026 Issue Resolved: Forms Printing Restored 17h 9m Retail
Started Feb 18, 2026, 06:25 PM UTC· resolved Feb 19, 2026, 11:34 AM UTC
- investigating Feb 18, 2026, 06:25 PM UTC
We are aware of an issue affecting the printing of certain Forms. Our Engineering team is actively investigating and working to resolve the matter at the earliest. We will continue to provide updates as progress is made. We apologize for any inconvenience this may cause. Sincerely, Tekion Support
- investigating Feb 18, 2026, 06:31 PM UTC
We are continuing to investigate this issue.
- identified Feb 18, 2026, 07:47 PM UTC
Issue Identified: Some Forms Not Printing Update – We are continuing to investigate this issue. We are aware of an issue impacting dot-matrix and blank laser form printing for certain Forms. Engineering is actively working on a resolution. Current workaround: Where operationally feasible, we recommend handwriting or typewriting on pre-printed forms until printing functionality is restored. We will continue to provide updates as progress is made. We apologize for the disruption and appreciate your patience. Sincerely, Tekion Support
- resolved Feb 19, 2026, 11:34 AM UTC
Update – This issue has been resolved. Printing for impacted dot-matrix and blank laser forms is now functioning normally. Engineering has implemented a fix, and we are continuing to monitor to ensure stability. We apologize for the disruption and appreciate your patience. If you have any questions or concerns related to this issue, please reach out to the Tekion Support Team. Sincerely, Tekion Support
Minor February 10, 2026 Deal Booking Issue for Multisite Dealers 29m Retail
Started Feb 10, 2026, 04:27 PM UTC· resolved Feb 10, 2026, 04:57 PM UTC
- identified Feb 10, 2026, 04:27 PM UTC
Dear Dealer Partners, We are currently experiencing a known issue affecting multisite dealers, which is impacting the ability to book deals on our platform. Please be assured that our Engineering team is actively working to resolve this matter with the highest priority. We understand the impact this may have on your daily operations and sincerely apologize for any inconvenience caused. We anticipate providing a resolution within the next hour and will share further updates as soon as they are available. Thank you for your understanding and patience. Regards, Tekion Support
- identified Feb 10, 2026, 04:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 10, 2026, 04:57 PM UTC
Dear Dealer Partners, We are pleased to inform you that the earlier issue impacting deal booking for multisite dealers on our platform has been resolved. Our Engineering team has implemented a fix, and full functionality has been restored. We appreciate your patience and understanding while we worked to address this matter. If you continue to experience any issues, please do not hesitate to reach out to our support team for further assistance. Thank you for your continued partnership. Regards, Tekion Support
Minor February 3, 2026 Tekion ARC System Issue 41m Accounting, Parts, Retail, Service and 5 more
Started Feb 03, 2026, 11:04 PM UTC· resolved Feb 03, 2026, 11:46 PM UTC
- investigating Feb 03, 2026, 11:04 PM UTC
Tekion is Investigating an application issue impacting access to the Tekion ARC applications. The Tekion Engineering team is actively working to fully address the issue and resolution. We will provide an update as more information is available.
- investigating Feb 03, 2026, 11:05 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 03, 2026, 11:22 PM UTC
Tekion is aware of a Third Party Vendor issue that is impacting all available services with Tekion. Note: Tekion Systems are Operational at this time. We are in communication with the Third Party vendor as they work to correct the impacted services. We will continue to monitor and update you as more information is available to us.
- resolved Feb 03, 2026, 11:46 PM UTC
The Third Party Vendor issue that was impacting their available services with Tekion has been Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you.
Notice November 21, 2025 Tekion ARC Support Chat Application Issue 14m Accounting, Parts, Retail, Service and 5 more
Started Nov 21, 2025, 02:39 PM UTC· resolved Nov 21, 2025, 02:54 PM UTC
- investigating Nov 21, 2025, 02:39 PM UTC
Awareness Tekion is Investigating an issue within the ARC Live Support Chat application. To contact Tekion support please email [email protected] or call us at 833-835-4662. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. . We appreciate your patience and understanding. We will provide an update to you as more information becomes available
- resolved Nov 21, 2025, 02:54 PM UTC
The Tekion ARC Chat Application Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor November 12, 2025 Third Party OEM/Vendor Issue 1h 7m Retail
Started Nov 12, 2025, 12:14 AM UTC· resolved Nov 12, 2025, 01:21 AM UTC
- monitoring Nov 12, 2025, 12:14 AM UTC
We are currently monitoring an outage affecting all F&I Providers serviced by PEN. This outage will impact rating as well as eContracting. We will provide updates as more information becomes available to us. As a temporary measure please Switch to Manual Rating to manually input the sale amount if needed.
- monitoring Nov 12, 2025, 12:14 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 12, 2025, 01:21 AM UTC
PEN services have been restored and all providers are online and rating/eContracting. We'll continue to monitor to ensure stability.
Minor November 6, 2025 Hyundai - Recalls Not Showing Up 3h 33m Service, Integrations
Started Nov 06, 2025, 06:42 PM UTC· resolved Nov 06, 2025, 10:15 PM UTC
- investigating Nov 06, 2025, 06:42 PM UTC
To all Hyundai dealers: We're aware of an issue where Recalls are not currently being delivered to ARC for Hyundai and Genesis vehicles. We're working with the OEM on a resolution. Updates will be provided as they become available.
- resolved Nov 06, 2025, 10:15 PM UTC
All recall data should now be successfully showing up in ARC for Hyundai and Genesis dealers. If you notice a discrepancy please reach out to Support and let us know. Thank you for your patience and understanding!
Minor November 6, 2025 Ford OWS - Warranty Submission Failures 34m Service, Integrations
Started Nov 06, 2025, 06:40 PM UTC· resolved Nov 06, 2025, 07:15 PM UTC
- investigating Nov 06, 2025, 06:40 PM UTC
To all Ford dealers: we are aware of an issue currently affecting warranty submissions to Ford OWS. It seems to be intermittent at this time, so you may see some successful requests periodically. We're working with Ford on a resolution and will provide updates.
- resolved Nov 06, 2025, 07:15 PM UTC
We can see that all Ford warranty submissions are succeeding now. We are also receiving warranty status updates. If you have any warranty claims still sitting in a "Submitted" status, please resubmit them when convenient. Thank you for your patience during this time!
Minor November 6, 2025 Tekion ARC Service Application Slowness 51m Service
Started Nov 06, 2025, 03:34 PM UTC· resolved Nov 06, 2025, 04:26 PM UTC
- investigating Nov 06, 2025, 03:34 PM UTC
Tekion is Investigating an issue impacting the ARC Service applications, resulting in some latency and slowness concerns. The Tekion Engineering team is actively working to fully address the issue and resolution. We will provide an update as more information is available.
- resolved Nov 06, 2025, 04:26 PM UTC
The issue impacting the ARC Service applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.
Minor November 4, 2025 Awareness : Issue for Fixed Operations Service/Parts unable to upload signatures or media - Reoccurrence 1h 41m Parts, Service
Started Nov 04, 2025, 04:10 PM UTC· resolved Nov 04, 2025, 05:52 PM UTC
- identified Nov 04, 2025, 04:10 PM UTC
Tekion is aware of an issue for Fixed Operations Service/Parts where users are unable to upload signatures or media through the mobile app is reoccurring. Our team is actively investigating these issues and working to resolve them as quickly as possible. Workarounds: - You can attempt to complete your check-in using the web application, which is functioning normally. - If needed, you can disable the customer signature requirement and/or the media requirement from your check-in settings. We appreciate your patience and will provide further updates as soon as they become available.
- resolved Nov 04, 2025, 05:52 PM UTC
The Tekion ARC Application Issue for Fixed Operations Service/Parts uploading media and capturing signatures has been Resolved. Tekion Engineering will continue to monitor. If you are experience any additional related issues, please contact Tekion Support at [email protected] or call 1-833-835-4662 for further assistance. Thank you.