Resolved after 34 minutes, affecting Service and Integrations, on November 6, 2025.
We can see that all Ford warranty submissions are succeeding now. We are also receiving warranty status updates. If you have any warranty claims still sitting in a "Submitted" status, please resubmit them when convenient. Thank you for your patience during this time!
Affected components
Update timeline
- investigating Nov 06, 2025, 06:40 PM UTC
To all Ford dealers: we are aware of an issue currently affecting warranty submissions to Ford OWS. It seems to be intermittent at this time, so you may see some successful requests periodically. We're working with Ford on a resolution and will provide updates.
- resolved Nov 06, 2025, 07:15 PM UTC
We can see that all Ford warranty submissions are succeeding now. We are also receiving warranty status updates. If you have any warranty claims still sitting in a "Submitted" status, please resubmit them when convenient. Thank you for your patience during this time!
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