Issue adding or resolving parts in Sales Orders and RO Sales - Multi warehouse Dealers

Update timeline

1. investigating Sep 17, 2026, 02:20 PM UTC

   We are currently aware of an intermittent issue impacting some users while adding or resolving parts in Sales Orders and RO Sales. Our team is actively investigating and working to restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to provide updates as soon as more information is available.

2. identified Sep 17, 2026, 03:21 PM UTC

   We have identified an issue affecting a few users using Multi-Warehouse when adding or resolving parts in Sales Orders and RO Sales. Our team is actively working on a fix and taking steps to restore normal functionality as quickly as possible. We will continue to share updates as more information becomes available.

3. monitoring Sep 17, 2026, 03:41 PM UTC

   A fix has been implemented for the issue affecting a few users when adding or resolving parts in Sales Orders and RO Sales for dealers using Multi-Warehouse. We are currently monitoring to ensure normal functionality is fully restored. We will continue to share updates as needed.

4. monitoring Sep 17, 2026, 03:53 PM UTC

   The issue affecting few dealers using Multi-Warehouse when adding or resolving parts in Sales Orders and RO Sales has been fully resolved. Our team has confirmed that normal functionality has been restored. We sincerely apologize for the inconvenience and appreciate your patience while we worked to address this issue.

5. resolved Sep 17, 2026, 03:53 PM UTC

   This incident has been resolved.