Tekion Outage History
Tekion is up right nowPingoru has recorded 66 incidents for Tekion: 60 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 7 of 720 (1%) |
| May 2026 | 6 | 27 of 744 (4%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 12 | 33 of 744 (4%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 4 | 23 of 720 (3%) |
| October 2026 | 0 | 0 of 551 (0%) |
Incidents, newest first
Minor September 30, 2026 Tekion ARC Application Issue 3h 55m Retail
Started Sep 30, 2026, 06:56 PM UTC· resolved Sep 30, 2026, 10:51 PM UTC
- investigating Sep 30, 2026, 06:56 PM UTC
Tekion is Investigating an issue with Printing from Deals. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
- monitoring Sep 30, 2026, 10:09 PM UTC
The Tekion Engineering team will continue to monitor the resolved printing from deals issue and validate that our services remain Operational. Should you experience any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
- resolved Sep 30, 2026, 10:51 PM UTC
The Tekion Printing Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor September 23, 2026 CRM Reports — Service Disruption 16h 11m CRM
Started Sep 23, 2026, 01:57 PM UTC· resolved Sep 24, 2026, 06:08 AM UTC
- identified Sep 23, 2026, 01:57 PM UTC
We are currently experiencing an issue where CRM Report data is not being synced or updated for all dealers. As a result, reports may show outdated or incomplete data. We found the issue and we are working to clear the backlog impacted reports — estimated time to complete: 6–8 hours. We apologize for the inconvenience caused. This page will be updated as new information becomes available. If you have any questions, please reach out to our support team.
- resolved Sep 24, 2026, 06:08 AM UTC
We experienced an issue where CRM Report data was not being synced or updated for all dealers. As a result, reports were showing outdated or incomplete data. This issue has now been fully resolved. CRM Reports are back to normal and functioning as expected. We apologize for the inconvenience caused and thank you for your patience. If you continue to experience any issues, please reach out to our support team.
Minor September 17, 2026 Issue adding or resolving parts in Sales Orders and RO Sales - Multi warehouse Dealers 1h 33m Parts
Started Sep 17, 2026, 02:20 PM UTC· resolved Sep 17, 2026, 03:53 PM UTC
- investigating Sep 17, 2026, 02:20 PM UTC
We are currently aware of an intermittent issue impacting some users while adding or resolving parts in Sales Orders and RO Sales. Our team is actively investigating and working to restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to provide updates as soon as more information is available.
- identified Sep 17, 2026, 03:21 PM UTC
We have identified an issue affecting a few users using Multi-Warehouse when adding or resolving parts in Sales Orders and RO Sales. Our team is actively working on a fix and taking steps to restore normal functionality as quickly as possible. We will continue to share updates as more information becomes available.
- monitoring Sep 17, 2026, 03:41 PM UTC
A fix has been implemented for the issue affecting a few users when adding or resolving parts in Sales Orders and RO Sales for dealers using Multi-Warehouse. We are currently monitoring to ensure normal functionality is fully restored. We will continue to share updates as needed.
- monitoring Sep 17, 2026, 03:53 PM UTC
The issue affecting few dealers using Multi-Warehouse when adding or resolving parts in Sales Orders and RO Sales has been fully resolved. Our team has confirmed that normal functionality has been restored. We sincerely apologize for the inconvenience and appreciate your patience while we worked to address this issue.
- resolved Sep 17, 2026, 03:53 PM UTC
This incident has been resolved.
Minor September 8, 2026 Awareness: Call Provider connectivity Issue - Text/Call Failures 1h 24m CRM
Started Sep 08, 2026, 05:20 PM UTC· resolved Sep 08, 2026, 06:45 PM UTC
- monitoring Sep 08, 2026, 05:20 PM UTC
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that could be impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. We are in communication with the Third Party vendor as they work to correct the impacted services. We will continue to monitor and update you as more information is available to us.
- resolved Sep 08, 2026, 06:45 PM UTC
Our calling provider has confirmed the issue has been resolved and are 100% operational. They will be doing an internal review to make the appropriate changes to prevent this in the future.
Minor August 28, 2026 Retail Application – Performance Degradation 30m Retail
Started Aug 28, 2026, 10:19 PM UTC· resolved Aug 28, 2026, 10:50 PM UTC
- investigating Aug 28, 2026, 10:19 PM UTC
We are currently investigating reports of slower-than-normal performance on the Retail application. Our engineering team is aware of the issue and actively working to identify the root cause. We'll post updates here as we learn more. We appreciate your patience.
- resolved Aug 28, 2026, 10:50 PM UTC
The performance issue affecting the Retail application has been resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.
Minor August 21, 2026 Issue Impacting RO Invoice PDF Generation for few Users 42m Service
Started Aug 21, 2026, 03:26 PM UTC· resolved Aug 21, 2026, 04:09 PM UTC
- investigating Aug 21, 2026, 03:26 PM UTC
We are aware of an issue affecting a few users while generating RO Invoice PDFs. Our team is actively investigating the matter and working to restore normal functionality at the earliest. We apologize for the inconvenience caused and will continue to share updates as more information becomes available.
- resolved Aug 21, 2026, 04:09 PM UTC
The issue impacting RO PDF generation for invoices has been resolved. If any invoice copy was not generated due to this issue, please regenerate the invoice PDF manually. We apologize for the inconvenience caused.
Minor July 31, 2026 Print Service — Service Disruption 54m Accounting, Parts, Retail, Service and 1 more
Started Jul 31, 2026, 05:05 PM UTC· resolved Jul 31, 2026, 05:59 PM UTC
- identified Jul 31, 2026, 05:05 PM UTC
We are currently experiencing a disruption with our Print Service. Users may be unable to print documents directly from the application. Our engineering team is actively investigating and working on a fix. Workaround - Download the document and print it using your local printer. We apologize for the inconvenience.
- resolved Jul 31, 2026, 05:59 PM UTC
We experienced a disruption with our Print Service that prevented users from printing documents directly from the application. This issue has now been fully resolved. The Print Service is back to normal and functioning as expected. We apologize for the inconvenience caused and thank you for your patience throughout this disruption. If you continue to experience any issues, please reach out to our support team.
Minor July 30, 2026 Issues Affecting Journal Entries, RO, SO, and Deals 1h 5m Accounting, Parts, Retail, Service
Started Jul 30, 2026, 02:22 PM UTC· resolved Jul 30, 2026, 03:28 PM UTC
- investigating Jul 30, 2026, 02:22 PM UTC
We are currently investigating an issue impacting multiple workflows within the system. Affected users may encounter issues with the following actions: Create or post journal entries Creating RO Creating SO (Part Sales Order) and PO ( Parts Purchase order) Posting and closing Deals Our engineering teams are actively engaged in identifying the root cause and working toward a resolution. Further updates will be provided as more information becomes available.
- monitoring Jul 30, 2026, 02:45 PM UTC
The issue impacting multiple workflows within the system has been resolved. Users should now be able to: Create and post journal entries Create RO Creating SO (Part Sales Order) and PO ( Parts Purchase order) Post and close Deals Our engineering teams have implemented a fix and are continuing to monitor the system to ensure stability. Thank you for your patience and understanding.
- resolved Jul 30, 2026, 03:28 PM UTC
This incident has been resolved.
Minor July 30, 2026 Issue Impacting Journal Entry Posting 1h 25m Accounting, Parts, Retail, Service
Started Jul 30, 2026, 11:17 AM UTC· resolved Jul 30, 2026, 12:42 PM UTC
- investigating Jul 30, 2026, 11:17 AM UTC
We are currently investigating an issue impacting the posting of journal entries. Affected users may experience error "Unable to create/Post Journal entries" when attempting to post entries within the system. Our engineering teams are actively engaged in identifying the root cause and working toward resolution. Further updates will be provided as more information becomes available.
- resolved Jul 30, 2026, 12:42 PM UTC
The issue impacting the posting of journal entries has been resolved. Users should now be able to post journal entries successfully. Our engineering teams identified the root cause and implemented the necessary fix. We will continue to monitor the system closely to ensure stability. Thank you for your patience and understanding.
Minor July 23, 2026 Azure Outage Impacting Printing and Mobile App Services 3h 12m Accounting, Parts, Retail, Service and 4 more
Started Jul 23, 2026, 03:52 PM UTC· resolved Jul 23, 2026, 07:04 PM UTC
- investigating Jul 23, 2026, 03:52 PM UTC
We are currently experiencing a partial service disruption impacting Printing Services and Mobile App Services due to an ongoing third-party vendor outage. Our Engineering team is actively engaged with the vendor and is working toward full service restoration. Workaround – Printing Services: Dealerships may download a copy of the document and print it locally using their in-house printer setup. This will help ensure continuity of operations during the disruption. We will continue to share updates as additional information becomes available, including the estimated time for full restoration.
- identified Jul 23, 2026, 05:41 PM UTC
We wanted to provide an update regarding the ongoing disruption affecting Printing Services and Mobile App Services. The third-party vendor outage is still in progress. Our engineering team is in active communication with the vendor and closely working together to drive a resolution as quickly as possible. The previously shared workaround remains available: Dealerships can download and print documents locally using their in-house printer setup. We appreciate your continued patience and will share the next update, including an ETA, as soon as it is available.
- monitoring Jul 23, 2026, 06:08 PM UTC
The Azure outage is still in progress. Our Engineering team remains in active communication and is working closely toward resolution as quickly as possible. Workaround – Printing Services: Users may continue to download documents and print them locally using their in-house printer setup. We appreciate your continued patience and will share the next update, including an estimated time for restoration, as soon as it becomes available.
- resolved Jul 23, 2026, 07:04 PM UTC
We are pleased to inform you that the Microsoft Azure outage has been fully resolved. Printing Services and Mobile App Services have been restored and are now functioning normally. We sincerely apologize for the disruption this may have caused to your operations. Our teams will continue to monitor the services closely to ensure full stability. Thank you for your patience and understanding throughout this incident.
Critical July 22, 2026 Slowness While Accessing Repair Orders (ROs) and Parts Screens 38m Parts, Service
Started Jul 22, 2026, 05:01 PM UTC· resolved Jul 22, 2026, 05:40 PM UTC
- investigating Jul 22, 2026, 05:01 PM UTC
We are aware of the slowness being experienced while accessing the Repair Orders (ROs) and Parts screens. Our Engineering team is actively investigating the issue and working to implement a fix as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work toward resolution. We will continue to share updates as progress is made.
- monitoring Jul 22, 2026, 05:25 PM UTC
We would like to inform you that the slowness issue affecting access to the Repair Orders (ROs) and Parts screens has been resolved. Our Engineering team has implemented the necessary fix, and performance should now be back to normal. The team will continue to monitor the situation closely to ensure system stability. We appreciate your patience and understanding while we worked through this issue. If you continue to experience any problems, please reach out to Tekion support team.
- resolved Jul 22, 2026, 05:40 PM UTC
The slowness issue affecting the Repair Orders (ROs) and Parts screens has been resolved. Performance should now be back to normal, and the team will continue monitoring the situation closely. Thank you for your patience.
Minor July 18, 2026 Issue with Documents Not Loading and Unable to Add New Documents on Deal Screen 41m Retail
Started Jul 18, 2026, 07:51 PM UTC· resolved Jul 18, 2026, 08:33 PM UTC
- investigating Jul 18, 2026, 07:51 PM UTC
We are currently investigating an issue impacting Documents on the deal screen. Users may experience documents not loading and may also be unable to add new documents at this time. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will continue to share updates as more information becomes available.
- resolved Jul 18, 2026, 08:33 PM UTC
The issue impacting Documents on the deal screen has been resolved. Users should now be able to load documents ( Forms) and add new documents as expected. We apologize for the inconvenience caused and thank you for your patience while our team worked to restore normal functionality. We will continue to monitor the system to ensure stability.
Minor July 9, 2026 Repair Order PDF Generation & Printing – Partial Service Disruption 1h 49m Service
Started Jul 09, 2026, 08:07 PM UTC· resolved Jul 09, 2026, 09:57 PM UTC
- investigating Jul 09, 2026, 08:07 PM UTC
We have identified an issue with generating and printing PDFs in Repair Orders. Our Engineering team is actively working on a fix and the estimated resolution time is 90 minutes. Please note that this issue is impacting only a specific set of dealers and is not a platform-wide outage. We appreciate your patience and will provide an update once the issue is resolved. If you are currently able to generate and print Repair Order PDFs without issues, no action is needed on your end.
- resolved Jul 09, 2026, 09:57 PM UTC
The Tekion ARC Application Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Critical July 9, 2026 Login Issue Under Investigation 44m Accounting, Parts, Retail, Service and 5 more
Started Jul 09, 2026, 04:27 PM UTC· resolved Jul 09, 2026, 05:11 PM UTC
- investigating Jul 09, 2026, 04:27 PM UTC
We are currently investigating an issue impacting user login. Users may experience failures or delays while attempting to sign in. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will continue to provide updates as more information becomes available. Apologies for the inconvenience caused
- resolved Jul 09, 2026, 05:11 PM UTC
The login issue has been resolved, and users should now be able to access the platform normally. Our team has confirmed that service is restored and will continue to monitor the system to ensure stability. We appreciate your patience while we worked through this issue.
Major July 3, 2026 Slowness Observed in Repair Order (RO) PDF Generation 1h 51m Service
Started Jul 03, 2026, 03:33 PM UTC· resolved Jul 03, 2026, 05:25 PM UTC
- investigating Jul 03, 2026, 03:33 PM UTC
We are aware of the slowness being experienced while generating PDFs for Repair Orders (ROs). Our Engineering team is actively investigating the issue and working to implement a fix as quickly as possible. We understand the impact this may have on your operations and will continue to share updates as progress is made.
- identified Jul 03, 2026, 04:24 PM UTC
The issue impacting PDF generation for Repair Orders (ROs) has been identified, and a fix has been implemented. Our Engineering team is actively monitoring system performance to ensure stability, and we will continue to keep you informed with any further updates.
- resolved Jul 03, 2026, 05:25 PM UTC
The issue impacting PDF generation for Repair Orders (ROs) has been resolved. System performance has returned to normal, and RO PDFs can now be generated without delay. We appreciate your patience and understanding while our teams worked to address this issue.
Minor July 1, 2026 WA State Tax Rates - Error 2h 54m Retail
Started Jul 01, 2026, 10:07 PM UTC· resolved Jul 02, 2026, 01:02 AM UTC
- investigating Jul 01, 2026, 10:07 PM UTC
We are currently investigating an issue that is preventing WA State Zip Codes from returning the proper tax rates. As a workaround please use a Non Washington Zip Code within the Desking screen and manually override the tax rate to return the appropriate tax amount. We'll update this page as soon as an ETA is provded
- identified Jul 01, 2026, 11:18 PM UTC
The team is working on updating the impacted zip codes and are targeting a resolution by end of day. If you are experiencing issues with specific zip codes in counties, such as Pierce, please utilize a zip code out of state or out of county (King county for example) and override the rate to the appropriate rate. We will continue to update this page as we have more.
- resolved Jul 02, 2026, 01:02 AM UTC
The incident has been resolved and tax rates for all zip codes are now returning. If you should face any additional issues please reach out to the support team.
Minor July 1, 2026 Delayed Visibility of Today’s Audit Logs 17h 5m Accounting, Parts, Retail, Service and 5 more
Started Jul 01, 2026, 05:53 PM UTC· resolved Jul 02, 2026, 10:59 AM UTC
- monitoring Jul 01, 2026, 05:53 PM UTC
We are aware of an issue impacting the display of todays actions in the Audit Logs. The root cause has been identified, and a fix has been deployed. At this time, Audit Log data is still being processed, and it may take some time for todays logs to become fully available. Once processing is complete, users will be able to see todays Audit Logs as expected. We appreciate your patience and understanding as these events are processed.
- resolved Jul 02, 2026, 10:59 AM UTC
The issue affecting the display of the Audit Logs has been fixed. All yesterday's Audit Log entries should now be visible as expected. We appreciate your patience and understanding while we worked to resolve this. If you have any questions, please reach out to the Tekion Support Team.
Notice June 26, 2026 Accounting – Journal Entry Errors June 26, 2026 2h 13m Accounting
Started Jun 26, 2026, 05:46 PM UTC· resolved Jun 26, 2026, 07:59 PM UTC
- identified Jun 26, 2026, 05:46 PM UTC
We are aware of an issue where customer control numbers are not being validated, causing journal entries to move to an error state. Our Engineering team is actively working on a resolution. We will provide an update once the issue has been resolved. We apologize for the inconvenience and appreciate your patience.
- resolved Jun 26, 2026, 07:59 PM UTC
This incident has been resolved.
Minor June 24, 2026 Tekion CRM - Tasks are not clearing from the UI after completing. 1h 12m CRM
Started Jun 24, 2026, 03:09 PM UTC· resolved Jun 24, 2026, 04:21 PM UTC
- investigating Jun 24, 2026, 03:09 PM UTC
Tekion is Investigating an application issue impacting when a user completes a task. The Tekion Engineering team is actively working to fully address the issue and resolution. We will provide an update as more information is available.
- monitoring Jun 24, 2026, 03:49 PM UTC
The Tekion Engineering team will continue to monitor the CRM task issue and validate that our services remain Operational. Should you experience any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
- resolved Jun 24, 2026, 04:21 PM UTC
The Tekion CRM Task Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor May 25, 2026 State Field Not Populating in Multiple Areas 16m Accounting, Parts, Retail, Service and 5 more
Started May 25, 2026, 03:26 PM UTC· resolved May 25, 2026, 03:42 PM UTC
- identified May 25, 2026, 03:26 PM UTC
A platform-wide issue has been identified where the State field in address sections is not generating/populating across multiple modules. Wherever an address with a required State field exists in the system, users are unable to complete the workflow — resulting in a full operational standstill for Deal closings, Repair Orders (RO), Accounting, CRM, and Employee Onboarding. Users
- resolved May 25, 2026, 03:42 PM UTC
The Engineering team has successfully identified and resolved the root cause of the State field not populating and "Cannot fetch country code" errors across the platform. The fix has been deployed to Production and fully verified. All affected workflows — including Deal closings, Repair Orders, Accounting, CRM, and Employee Onboarding — have been fully restored and are operating normally.
Notice May 20, 2026 F&I Contract eSigning 4h 5m Retail
Started May 20, 2026, 08:08 PM UTC· resolved May 21, 2026, 12:14 AM UTC
- investigating May 20, 2026, 08:08 PM UTC
We are aware of an issue affecting the sharing of some F&I contracts for eSigning. Our team is actively investigating and working toward a resolution. In the meantime, if you encounter this issue, please print the contract and obtain a wet signature. We apologize for the inconvenience and will continue to provide updates.
- identified May 20, 2026, 08:43 PM UTC
We have identified the root cause of the issue and are actively working on a solution. In the meantime, if you continue to encounter this issue, please print the contract and obtain a wet signature. We appreciate your patience and will continue to provide updates.
- monitoring May 20, 2026, 09:15 PM UTC
A fix has been deployed for the issue. You should now be able to share contracts for eSigning without interruption. We will continue to monitor the situation to ensure full stability. If you experience any further issues, please do not hesitate to reach out to our support team. Thank you for your patience and understanding throughout this process.
- monitoring May 20, 2026, 09:16 PM UTC
We are continuing to monitor for any further issues.
- resolved May 21, 2026, 12:14 AM UTC
This issue has been resolved and all functionality has been restored.
Major May 12, 2026 Investigating: Latency within the F&I Menu 2h 44m Retail
Started May 12, 2026, 08:07 PM UTC· resolved May 12, 2026, 10:52 PM UTC
- investigating May 12, 2026, 08:07 PM UTC
We are currently investigating reports of latency issues within the F&I Menu. Users may experience slower-than-expected load times or delayed responses when accessing or navigating the F&I Menu. Our team is actively engaged with our integration and engineering teams to identify the root cause and restore normal performance as quickly as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. We sincerely appreciate your patience and understanding while we work to resolve this.
- monitoring May 12, 2026, 09:12 PM UTC
We are pleased to report that the majority of latency issues within the F&I Menu have been resolved. Our engineering team is continuing to monitor the situation closely to ensure that all systems are fully operational and performing as expected. We will provide a final update once the incident has been completely resolved. Thank you for your continued patience and understanding throughout this process.
- resolved May 12, 2026, 10:52 PM UTC
We are pleased to inform you that the latency issues within the F&I Menu have been resolved. Systems are now operating as expected. Thank you for your continued patience and understanding throughout this process.
Minor May 12, 2026 PEN Product Rating Response Errors and Manual Rating Steps 21h 57m Retail
Started May 12, 2026, 07:20 PM UTC· resolved May 13, 2026, 05:18 PM UTC
- monitoring May 12, 2026, 07:20 PM UTC
We are currently observing errors impacting some product rating responses from Ally. Our team is actively engaged with PEN, our aggregation partner, to investigate and work toward resolution as quickly as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring May 12, 2026, 07:21 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 12, 2026, 09:09 PM UTC
Ally and PEN are continuing to work toward a resolution for the ongoing outage. We appreciate your patience as our teams remain actively engaged in this effort. In the meantime, a workaround is available to help minimize disruption to your workflow: If rates are failing to pull, you can continue desking deals by selecting the Manual Rating option within the Plan Code dropdown. We will continue to monitor the situation and provide updates as new information becomes available.
- monitoring May 12, 2026, 10:49 PM UTC
We are currently observing errors impacting some PEN product rating responses. Our team is actively engaged with PEN, our aggregation partner, to investigate the issue and work toward a resolution as quickly as possible. If rates are failing to pull for a deal, users can continue desking by selecting the Manual Rating option within the Plan Code dropdown. Manual Rating Steps 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. Thank you for your patience and understanding.
- monitoring May 13, 2026, 12:16 AM UTC
The PEN outage has been resolved. However, there is of an ongoing issue affecting Ally products. In the meantime, a workaround is available to help minimize disruption to your workflow: Manual Rating Steps: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation and provide updates as new information becomes available. We will continue to monitor the situation closely and share further updates as new information becomes available. Thank you for your patience and understanding.
- monitoring May 13, 2026, 01:54 AM UTC
Ally and PEN are continuing to work toward a resolution for the ongoing outage. We appreciate your patience as our teams remain actively engaged in this effort. In the meantime, a workaround is available to help minimize disruption to your workflow: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. Thank you for your patience and understanding.
- monitoring May 13, 2026, 12:06 PM UTC
Ally and PEN are continuing to work toward a resolution for the ongoing outage with Ally F&I product rating/contracting. We appreciate your patience as our teams remain actively engaged in this effort. In the meantime, a workaround is available to help minimize disruption to your workflow: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. Thank you for your patience and understanding.
- monitoring May 13, 2026, 02:49 PM UTC
PEN are continuing to work toward a resolution for the ongoing unavailability with Ally and Assurant F&I product rating/contracting. We appreciate your patience as our teams remain actively engaged in this effort. In the meantime, a workaround is available to help minimize disruption to your workflow: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. If you need any assistant or help while using the manual rating steps do reach out Tekion Support Team. Thank you for your patience and understanding.
- monitoring May 13, 2026, 03:28 PM UTC
We are pleased to inform you that Assurant products are now available and fully operational. Our teams will continue to monitor the situation to ensure stability. Ally and PEN are continuing to actively collaborate toward a full resolution of the ongoing service disruption affecting Ally F&I product rating and contracting. We appreciate your continued patience as our teams remain fully engaged in this effort. To minimize disruption to your workflow in the interim, please follow the steps outlined below: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. If you need any assistant or help while using the manual rating steps do reach out to Tekion Support Team. Thank you for your patience and understanding.
- resolved May 13, 2026, 05:18 PM UTC
We are happy to confirm that the issue affecting rating and contracting through Ally and GM Canada has been fully resolved, following confirmation from PEN Support. Dealers can now pull product rates and generate contracts within the F&I Menu as normal. No further action or workarounds are required. We apologize for any inconvenience this may have caused and thank you for your patience and understanding while our teams worked to resolve this issue.
Minor May 11, 2026 CRM - Delays with Tasks and Communications updating within the CRM 21m CRM
Started May 11, 2026, 01:53 PM UTC· resolved May 11, 2026, 02:14 PM UTC
- identified May 11, 2026, 01:53 PM UTC
Tekion has identified an issue within the ARC CRM. We are seeing delays with Tasks and Communications not updating immediately within the CRM and Leads. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
- resolved May 11, 2026, 02:14 PM UTC
The Tekion CRM Application Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor May 9, 2026 Tekion ARC - Portfolio F&I Provider Outage 36m Retail
Started May 09, 2026, 10:36 PM UTC· resolved May 09, 2026, 11:13 PM UTC
- investigating May 09, 2026, 10:36 PM UTC
Portfolio/PEN has informed us that they are currently experiencing an outage impacting their F&I products. You may experience interruptions or degraded functionality with Portfolio while the issue is being address. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
- resolved May 09, 2026, 11:13 PM UTC
The Portfolio/PEN outage has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.