Resolved after 4 hours 5 minutes, affecting Retail, on May 20, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating May 20, 2026, 08:08 PM UTC
We are aware of an issue affecting the sharing of some F&I contracts for eSigning. Our team is actively investigating and working toward a resolution. In the meantime, if you encounter this issue, please print the contract and obtain a wet signature. We apologize for the inconvenience and will continue to provide updates.
- identified May 20, 2026, 08:43 PM UTC
We have identified the root cause of the issue and are actively working on a solution. In the meantime, if you continue to encounter this issue, please print the contract and obtain a wet signature. We appreciate your patience and will continue to provide updates.
- monitoring May 20, 2026, 09:15 PM UTC
A fix has been deployed for the issue. You should now be able to share contracts for eSigning without interruption. We will continue to monitor the situation to ensure full stability. If you experience any further issues, please do not hesitate to reach out to our support team. Thank you for your patience and understanding throughout this process.
- monitoring May 20, 2026, 09:16 PM UTC
We are continuing to monitor for any further issues.
- resolved May 21, 2026, 12:14 AM UTC
This issue has been resolved and all functionality has been restored.
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