Tekion incident

Issues Affecting Journal Entries, RO, SO, and Deals

Resolved after 1 hour 5 minutes, affecting Accounting and Parts and 1 more, on July 30, 2026.

monitoring Jul 30, 2026, 02:45 PM UTC

The issue impacting multiple workflows within the system has been resolved. Users should now be able to: Create and post journal entries Create RO Creating SO (Part Sales Order) and PO ( Parts Purchase order) Post and close Deals Our engineering teams have implemented a fix and are continuing to monitor the system to ensure stability. Thank you for your patience and understanding.

Started
Jul 30, 2026, 02:22 PM UTC
Resolved
Jul 30, 2026, 03:28 PM UTC
Duration
1h 5m
Detected by Pingoru
Jul 30, 2026, 02:22 PM UTC

Affected components

AccountingPartsRetailService

Update timeline

  1. investigating Jul 30, 2026, 02:22 PM UTC

    We are currently investigating an issue impacting multiple workflows within the system. Affected users may encounter issues with the following actions: Create or post journal entries Creating RO Creating SO (Part Sales Order) and PO ( Parts Purchase order) Posting and closing Deals Our engineering teams are actively engaged in identifying the root cause and working toward a resolution. Further updates will be provided as more information becomes available.

  2. monitoring Jul 30, 2026, 02:45 PM UTC

    The issue impacting multiple workflows within the system has been resolved. Users should now be able to: Create and post journal entries Create RO Creating SO (Part Sales Order) and PO ( Parts Purchase order) Post and close Deals Our engineering teams have implemented a fix and are continuing to monitor the system to ensure stability. Thank you for your patience and understanding.

  3. resolved Jul 30, 2026, 03:28 PM UTC

    This incident has been resolved.

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