Tekion incident
Awareness : Issue for Fixed Operations Service/Parts unable to upload signatures or media - Reoccurrence
Resolved after 1 hour 41 minutes, affecting Parts and Service, on November 4, 2025.
The Tekion ARC Application Issue for Fixed Operations Service/Parts uploading media and capturing signatures has been Resolved. Tekion Engineering will continue to monitor. If you are experience any additional related issues, please contact Tekion Support at [email protected] or call 1-833-835-4662 for further assistance. Thank you.
Affected components
Update timeline
- identified Nov 04, 2025, 04:10 PM UTC
Tekion is aware of an issue for Fixed Operations Service/Parts where users are unable to upload signatures or media through the mobile app is reoccurring. Our team is actively investigating these issues and working to resolve them as quickly as possible. Workarounds: - You can attempt to complete your check-in using the web application, which is functioning normally. - If needed, you can disable the customer signature requirement and/or the media requirement from your check-in settings. We appreciate your patience and will provide further updates as soon as they become available.
- resolved Nov 04, 2025, 05:52 PM UTC
The Tekion ARC Application Issue for Fixed Operations Service/Parts uploading media and capturing signatures has been Resolved. Tekion Engineering will continue to monitor. If you are experience any additional related issues, please contact Tekion Support at [email protected] or call 1-833-835-4662 for further assistance. Thank you.
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