Tekion incident

Service Disruption: PDF Generation

Resolved after 43 minutes, affecting Parts and Service, on March 18, 2026.

resolved Mar 18, 2026, 04:09 PM UTC

The PDF generation service has been fully restored. All functionality is now operating normally. Users can now generate PDF documents without errors or delays. We apologize for any inconvenience this may have caused. If you continue experiencing issues, please contact support immediately. Thank you for your patience.

Started
Mar 18, 2026, 03:26 PM UTC
Resolved
Mar 18, 2026, 04:09 PM UTC
Duration
43m
Detected by Pingoru
Mar 18, 2026, 03:26 PM UTC

Affected components

PartsService

Update timeline

  1. investigating Mar 18, 2026, 03:26 PM UTC

    We are currently experiencing technical difficulties with our PDF generation service. Users may encounter errors or delays when attempting to generate PDF documents across the platform.

  2. investigating Mar 18, 2026, 03:52 PM UTC

    We sincerely apologize for the inconvenience and appreciate your continued patience. Our Engineering team is actively working on this issue as a top priority, and we will keep you informed with any updates as they become available.

  3. resolved Mar 18, 2026, 04:09 PM UTC

    The PDF generation service has been fully restored. All functionality is now operating normally. Users can now generate PDF documents without errors or delays. We apologize for any inconvenience this may have caused. If you continue experiencing issues, please contact support immediately. Thank you for your patience.

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