Tekion incident

Phone System Issue Notice

Resolved after 22 minutes, affecting Accounting and Parts and 1 more, on April 20, 2026.

monitoring Apr 20, 2026, 02:45 PM UTC

We are currently experiencing an issue with our phone system due to a vendor-related outage. This is not a Tekion platform issue. The issue has been identified, and our vendor is actively working on a solution. In the meantime, please contact us via email at [email protected] or chat in for assistance. We appreciate your patience and understanding.

Started
Apr 20, 2026, 02:45 PM UTC
Resolved
Apr 20, 2026, 03:08 PM UTC
Duration
22m
Detected by Pingoru
Apr 20, 2026, 02:45 PM UTC

Affected components

AccountingPartsRetailServiceCoreAnalyticsCRMPayrollIntegrations

Update timeline

  1. monitoring Apr 20, 2026, 02:45 PM UTC

    We are currently experiencing an issue with our phone system due to a vendor-related outage. This is not a Tekion platform issue. The issue has been identified, and our vendor is actively working on a solution. In the meantime, please contact us via email at [email protected] or chat in for assistance. We appreciate your patience and understanding.

  2. resolved Apr 20, 2026, 03:08 PM UTC

    The issue that impacted our phone system has been resolved.

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