Resolved after 36 minutes, affecting Retail, on April 28, 2026.
PEN transactions are now completing as expected and Rating and Contracting through all providers is available. If plan codes aren't appearing please refresh the codes within the menu to update.
Affected components
Retail
Update timeline
- identified Apr 28, 2026, 09:50 PM UTC
PEN is currently experiencing performance issues that are preventing F&I Products from Rating and Contracting. We are monitoring this closely and will post updates as they are available.
- resolved Apr 28, 2026, 10:27 PM UTC
PEN transactions are now completing as expected and Rating and Contracting through all providers is available. If plan codes aren't appearing please refresh the codes within the menu to update.
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