Tekion Outage History
Tekion is up right nowPingoru has recorded 66 incidents for Tekion: 59 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 7 of 720 (1%) |
| May 2026 | 6 | 27 of 744 (4%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 12 | 33 of 744 (4%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 4 | 23 of 720 (3%) |
| October 2026 | 0 | 0 of 593 (0%) |
Incidents, newest first
Minor November 4, 2025 ARC-Retail F&I Products Not Rating 59m Retail
Started Nov 04, 2025, 03:52 PM UTC· resolved Nov 04, 2025, 04:51 PM UTC
- investigating Nov 04, 2025, 03:52 PM UTC
Tekion is currently aware of an issue for F&I Products not rating, where users are unable to load the products. Our team is actively investigating these issues and working to resolve them as quickly as possible.
- resolved Nov 04, 2025, 04:51 PM UTC
The issue affecting F&I Products not rating has been successfully resolved. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor November 4, 2025 Resolved : Tekion ARC Fixed Operations Mobile Application Issue - Signatures and Media Uploads 22m Parts, Service
Started Nov 04, 2025, 03:35 PM UTC· resolved Nov 04, 2025, 03:58 PM UTC
- investigating Nov 04, 2025, 03:35 PM UTC
Tekion is currently aware of an issue for Fixed Operations Service/Parts where users are unable to upload signatures or media through the mobile app. Our team is actively investigating these issues and working to resolve them as quickly as possible. Workarounds: - You can attempt to complete your check-in using the web application, which is functioning normally. - If needed, you can disable the customer signature requirement and/or the media requirement from your check-in settings. We appreciate your patience and will provide further updates as soon as they become available.
- resolved Nov 04, 2025, 03:58 PM UTC
The Tekion ARC Application Issue for Fixed Operations Service/Parts where users are unable to upload signatures or media through the mobile app has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support at [email protected] or Call at 833-835-4662 for further assistance. Thank you again for your patience and understanding.
Notice November 4, 2025 Awareness : Tekion ARC Live Support Chat Issue - Investigating 2h 56m Core
Started Nov 04, 2025, 03:15 PM UTC· resolved Nov 04, 2025, 06:12 PM UTC
- investigating Nov 04, 2025, 03:15 PM UTC
Awareness Tekion is Investigating an issue within the ARC Live Support Chat application. To contact Tekion support please email [email protected] or call us at 833-835-4662. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. . We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
- resolved Nov 04, 2025, 06:12 PM UTC
The issue impacting Live Support Chat to the Tekion ARC applications has been Resolved. Tekion Engineering will continue to monitor for any further issue. You can resume assistance with Tekion Support via Live Chat, Email [email protected], or Call at 1-833 835-4661 to speak with an agent. Thank you for your patience and understanding.
Minor November 4, 2025 GM Warranty Submission Failures 43m Service, Integrations
Started Nov 04, 2025, 02:56 PM UTC· resolved Nov 04, 2025, 03:39 PM UTC
- investigating Nov 04, 2025, 02:56 PM UTC
To all GM dealers: we are aware of an issue causing warranty submissions to fail. We're actively working with GM on a resolution. At this time no action is required from your side. We will update this status as information becomes available.
- resolved Nov 04, 2025, 03:39 PM UTC
All GM dealers: the issue has been resolved. GM is requesting that any warranty submissions attempted in the past 2 hours be re-submitted from ARC. If you experience any issues with this process please reach out to our support team. Thank you!
Minor October 29, 2025 Azure Service Outage Impacting 3rd-Party Integrations 6h 22m Accounting, Parts, Retail, Service and 5 more
Started Oct 29, 2025, 04:55 PM UTC· resolved Oct 29, 2025, 11:18 PM UTC
- monitoring Oct 29, 2025, 04:55 PM UTC
We are aware of an active service outage reported by Microsoft Azure. While Tekion ARC is hosted on AWS and remains fully operational, some of our integrated 3rd-party partners—such as RouteOne—may currently experience degraded performance or intermittent connectivity as a result of the Azure disruption. We are actively monitoring the situation and will provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Oct 29, 2025, 11:14 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 11:18 PM UTC
The recent Microsoft Azure service disruption has been resolved. Tekion’s core platform, hosted on AWS, remained fully operational throughout the event, and your critical business functions continued without interruption. As with most technology providers, some Tekion integrations rely on third-party partners who may themselves use cloud services like Azure. In these cases, a few integrations—such as RouteOne—may have experienced intermittent connectivity or delays. These services have now been restored and are operating normally. Tekion’s cloud-native architecture is designed for resilience and business continuity, with multiple safeguards and fallback workflows in place to minimize exposure to third-party outages. If you have any questions or continue to experience anomalies, please reach out to our Support team.
- resolved Oct 29, 2025, 11:18 PM UTC
This incident has been resolved.
Minor October 28, 2025 Unable to Receive Parts - PO stuck in Pending Status for Honda 1d 4h Parts, Integrations
Started Oct 28, 2025, 01:03 PM UTC· resolved Oct 29, 2025, 05:08 PM UTC
- investigating Oct 28, 2025, 01:03 PM UTC
Tekion has identified intermittent issues with Purchase order acknowledgements impacting parts receipts, causing purchase orders to remain in a pending state for Honda and Porsche OEMs. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding. ETA: 1 Hour
- identified Oct 28, 2025, 02:08 PM UTC
Tekion is working with OEM to fix intermittent issues with Purchase order acknowledgements. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next 1 hour.
- identified Oct 28, 2025, 03:21 PM UTC
We are continuing to work on this issue in collaboration with the OEM. We will provide another update once the fix has been deployed. The current ETA is 2 hours.
- identified Oct 28, 2025, 06:35 PM UTC
The Incident causing intermittent issues with the Purchase Order acknowledgements has been identified and Tekion engineering is continuing their work with the OEM's involved to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour.
- identified Oct 28, 2025, 07:36 PM UTC
The Incident causing intermittent issues with Purchase Order acknowledgements has been identified. The Tekion Engineering team is continuing work with the OEM (Honda) to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour
- identified Oct 28, 2025, 08:21 PM UTC
The Incident causing intermittent issues with Purchase Order acknowledgements has been identified. The Tekion Engineering team is continuing work with the OEM (Honda) to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour
- identified Oct 28, 2025, 09:43 PM UTC
The Incident causing intermittent issues with Purchase Order acknowledgements has been identified. The Tekion Engineering team is continuing work with the OEM (Honda) to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour
- identified Oct 28, 2025, 11:17 PM UTC
Parts Acknowledgements are still not successfully processing at this time. We are continuing to work with Honda directly on a fix. Note - once the issue has resolved, all missing Parts Acknowledgements will be re-sent from Honda for processing. Thanks for your continued patience!
- identified Oct 28, 2025, 11:18 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 29, 2025, 10:03 AM UTC
We’re actively working with Honda to resolve the Intermittent Purchase order Acknowledgement issue. They are investigating on their end and We will provide further updates as soon as we have more information. We appreciate your patience and understanding.
- resolved Oct 29, 2025, 05:08 PM UTC
Honda Parts Acknowledgements are now coming into ARC as expected, allowing Parts Order statuses to be updated. All previous orders will have their acknowledgements re-sent from Honda and should be updated by the end of the day. Thank you for patience during this time!
Major October 27, 2025 Integrations - APC Outage 4h 4m Parts, Retail, Service, Core and 1 more
Started Oct 27, 2025, 02:37 PM UTC· resolved Oct 27, 2025, 06:42 PM UTC
- investigating Oct 27, 2025, 02:37 PM UTC
We are actively investigating an issue causing 500 HTTP errors across all APC endpoints. The service will be intermittently available until a solution is found. Thank you for your patience.
- identified Oct 27, 2025, 02:39 PM UTC
The issue has been identified causing 500 HTTP errors across all APC endpoints. The service will be intermittently available until a solution is found. Thank you for your patience.
- identified Oct 27, 2025, 05:07 PM UTC
We have identified the issue. At this time roughly 25% of all APC traffic is failing, causing a degraded performance. We are still actively working on a resolution. Thank you again for your patience.
- monitoring Oct 27, 2025, 05:42 PM UTC
A fix has been put in place and we are monitoring the issue. You may still some intermittent failures as well as extended latency with successful calls. Thank you for your continued patience!
- resolved Oct 27, 2025, 06:42 PM UTC
The issue has been resolved at this time. If you are still seeing issues with APC make sure to first reset your token then try your request again. If issues persist afterwards please reach out to Integration support: [email protected] Thank you for your patience!
Minor October 24, 2025 Tekion ARC Application Issue - Concierge and iPad Casting Unavailable 48m Retail
Started Oct 24, 2025, 02:36 PM UTC· resolved Oct 24, 2025, 03:24 PM UTC
- identified Oct 24, 2025, 02:36 PM UTC
Tekion has Identified the issue impacting the ARC Retail Concierge and iPad Casting applications. Our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next 2 hours.
- resolved Oct 24, 2025, 03:24 PM UTC
The Tekion ARC Retail Concierge and iPad Casting applications issue has been Resolved and is Operational. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor October 20, 2025 Awareness: Issues with F&I Menu product rating and PDF generation 2h 23m Accounting, Parts, Retail, Service and 5 more
Started Oct 20, 2025, 07:25 PM UTC· resolved Oct 20, 2025, 09:49 PM UTC
- monitoring Oct 20, 2025, 07:25 PM UTC
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that is causing issues with Retail F&I Menu product rating and PDF generation and are working on them with our partners. We will continue to provide updates as information becomes available.
- identified Oct 20, 2025, 07:39 PM UTC
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that is causing issues with Retail F&I Menu product rating and PDF generation and are working on them with our partners. Please use Email or the ARC Portal to contact Tekion Support with issues as Live chat is also impacted. We will continue to provide updates as information becomes available.
- monitoring Oct 20, 2025, 08:54 PM UTC
The impact affecting Tekion due to third-party vendor service interruptions has been mitigated with several of our vendors. Tekion ARC Application Printing Services and many F&I Menu Services are now operational. However, some issues with other third-party vendors may persist and are being monitored. Chat support has also been restored. If you experience any related problems, please contact Tekion Support. Thank you for your patience and understanding.
- resolved Oct 20, 2025, 09:49 PM UTC
The Third Party Vendor issues that was impacting their available services with Tekion has been Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you again for your patience and understanding.
Minor October 14, 2025 Service - Warranty Claim Submission Failure 1h 43m Service
Started Oct 14, 2025, 12:41 PM UTC· resolved Oct 14, 2025, 02:24 PM UTC
- investigating Oct 14, 2025, 12:09 PM UTC
Tekion is investing an issue affecting Warranty Claim Submission. Our Engineering team is actively working on resolving this as a top priority. ETA - 2 Hours We appreciate your patience and will keep you updated with further developments.
- identified Oct 14, 2025, 12:41 PM UTC
Tekion is investigating an issue affecting Warranty Claim Submission. Our engineering team identified the cause and is addressing the issue with top priority. Appreciate your patience and will keep you posted once fix is complete.
- resolved Oct 14, 2025, 02:24 PM UTC
The issue affecting GM Warranty Claim Submission has been resolved. Our engineering team has identified the root cause and implemented a fix. The service is now fully operational and we are monitoring to ensure continued stability. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience while we worked to resolve this issue.
Major October 13, 2025 Mobile App Service - Media Upload Issue 2h 13m Service
Started Oct 13, 2025, 02:25 PM UTC· resolved Oct 13, 2025, 04:38 PM UTC
- investigating Oct 13, 2025, 02:25 PM UTC
Tekion is investing an issue affecting media uploads during the Check-In process on the ARC Mobile App. Our Engineering team is actively working on resolving this as a top priority. We appreciate your patience and will keep you updated with further developments.
- identified Oct 13, 2025, 04:19 PM UTC
Tekon is investigating an issue affecting media upload during check-in process on ARC mobile App using IPAD devices. Our engineering team identified the cause and is addressing the issue with top priority. ETA: 1 Hour Appreciate your patience and will keep you posted once fix is complete.
- resolved Oct 13, 2025, 04:38 PM UTC
The issue affecting Media Upload to Mobile App has been successfully resolved. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience and understanding.
Minor October 10, 2025 Tekion ARC Accounting Application Slowness 1h 21m Accounting
Started Oct 10, 2025, 03:11 PM UTC· resolved Oct 10, 2025, 04:32 PM UTC
- investigating Oct 10, 2025, 03:11 PM UTC
Tekion is Investigating an issue impacting the ARC Accounting Applications, resulting in some latency and slowness concerns with journals and Financial Statements. The Tekion Engineering team is actively working to fully address the issue and resolution. We will provide an update as more information is available.
- resolved Oct 10, 2025, 04:32 PM UTC
The issue impacting the ARC Accounting applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.
Minor October 10, 2025 Important Notice: ARC Integration with the National Do Not Call Service Temporarily Affected 10d 6h Core
Started Oct 10, 2025, 12:55 PM UTC· resolved Oct 20, 2025, 07:40 PM UTC
- monitoring Oct 10, 2025, 12:55 PM UTC
Awareness: ARC integration with the National Do Not Call (NDNC) service is currently impacted by the ongoing U.S. Government shutdown. While the service remains active, it is operating with the most recent NDNC data received as of October 1. No additional updates have been processed since then. Please be assured that your compliance status remains unaffected during this period, as no new entries can be added or processed until government operations resume. At this time, Tekion does not have an estimated timeline for when NDNC data updates will recommence. Our team is actively monitoring the situation and will provide further updates as soon as new information becomes available. Thank you for your understanding and cooperation.
- resolved Oct 20, 2025, 07:40 PM UTC
This incident has been resolved.
Minor October 9, 2025 F&I Menu Loading Issue 3h 35m Retail
Started Oct 09, 2025, 10:05 PM UTC· resolved Oct 10, 2025, 01:40 AM UTC
- investigating Oct 09, 2025, 10:05 PM UTC
Tekion has identified an issue affecting the F&I Menu loading for a subset of users, where the menu may not load as expected. Our Engineering team is actively investigating and working to resolve the problem as quickly as possible. We will share further updates as they become available. We sincerely appreciate your patience and apologize for any inconvenience this may cause.
- resolved Oct 10, 2025, 01:40 AM UTC
The issue affecting F&I Menu loading has been successfully resolved. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience and understanding.