Tekion incident

Service - Warranty Claim Submission Failure

Resolved after 1 hour 43 minutes, affecting Service, on October 14, 2025.

resolved Oct 14, 2025, 02:24 PM UTC

The issue affecting GM Warranty Claim Submission has been resolved. Our engineering team has identified the root cause and implemented a fix. The service is now fully operational and we are monitoring to ensure continued stability. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience while we worked to resolve this issue.

Started
Oct 14, 2025, 12:41 PM UTC
Resolved
Oct 14, 2025, 02:24 PM UTC
Duration
1h 43m
Detected by Pingoru
Oct 14, 2025, 12:41 PM UTC

Affected components

Service

Update timeline

  1. investigating Oct 14, 2025, 12:09 PM UTC

    Tekion is investing an issue affecting Warranty Claim Submission. Our Engineering team is actively working on resolving this as a top priority. ETA - 2 Hours We appreciate your patience and will keep you updated with further developments.

  2. identified Oct 14, 2025, 12:41 PM UTC

    Tekion is investigating an issue affecting Warranty Claim Submission. Our engineering team identified the cause and is addressing the issue with top priority. Appreciate your patience and will keep you posted once fix is complete.

  3. resolved Oct 14, 2025, 02:24 PM UTC

    The issue affecting GM Warranty Claim Submission has been resolved. Our engineering team has identified the root cause and implemented a fix. The service is now fully operational and we are monitoring to ensure continued stability. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience while we worked to resolve this issue.

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