Tekion incident

F&I Menu Loading Issue

Resolved after 3 hours 35 minutes, affecting Retail, on October 9, 2025.

resolved Oct 10, 2025, 01:40 AM UTC

The issue affecting F&I Menu loading has been successfully resolved. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience and understanding.

Started
Oct 09, 2025, 10:05 PM UTC
Resolved
Oct 10, 2025, 01:40 AM UTC
Duration
3h 35m
Detected by Pingoru
Oct 09, 2025, 10:05 PM UTC

Affected components

Retail

Update timeline

  1. investigating Oct 09, 2025, 10:05 PM UTC

    Tekion has identified an issue affecting the F&I Menu loading for a subset of users, where the menu may not load as expected. Our Engineering team is actively investigating and working to resolve the problem as quickly as possible. We will share further updates as they become available. We sincerely appreciate your patience and apologize for any inconvenience this may cause.

  2. resolved Oct 10, 2025, 01:40 AM UTC

    The issue affecting F&I Menu loading has been successfully resolved. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience and understanding.

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