Resolved after 4 hours 4 minutes, affecting Parts and Retail and 1 more, on October 27, 2025.
The issue has been resolved at this time. If you are still seeing issues with APC make sure to first reset your token then try your request again. If issues persist afterwards please reach out to Integration support: [email protected] Thank you for your patience!
Affected components
Update timeline
- investigating Oct 27, 2025, 02:37 PM UTC
We are actively investigating an issue causing 500 HTTP errors across all APC endpoints. The service will be intermittently available until a solution is found. Thank you for your patience.
- identified Oct 27, 2025, 02:39 PM UTC
The issue has been identified causing 500 HTTP errors across all APC endpoints. The service will be intermittently available until a solution is found. Thank you for your patience.
- identified Oct 27, 2025, 05:07 PM UTC
We have identified the issue. At this time roughly 25% of all APC traffic is failing, causing a degraded performance. We are still actively working on a resolution. Thank you again for your patience.
- monitoring Oct 27, 2025, 05:42 PM UTC
A fix has been put in place and we are monitoring the issue. You may still some intermittent failures as well as extended latency with successful calls. Thank you for your continued patience!
- resolved Oct 27, 2025, 06:42 PM UTC
The issue has been resolved at this time. If you are still seeing issues with APC make sure to first reset your token then try your request again. If issues persist afterwards please reach out to Integration support: [email protected] Thank you for your patience!
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