Tekion incident

GM Warranty Submission Failures

Resolved after 43 minutes, affecting Service and Integrations, on November 4, 2025.

resolved Nov 04, 2025, 03:39 PM UTC

All GM dealers: the issue has been resolved. GM is requesting that any warranty submissions attempted in the past 2 hours be re-submitted from ARC. If you experience any issues with this process please reach out to our support team. Thank you!

Started
Nov 04, 2025, 02:56 PM UTC
Resolved
Nov 04, 2025, 03:39 PM UTC
Duration
43m
Detected by Pingoru
Nov 04, 2025, 02:56 PM UTC

Affected components

ServiceIntegrations

Update timeline

  1. investigating Nov 04, 2025, 02:56 PM UTC

    To all GM dealers: we are aware of an issue causing warranty submissions to fail. We're actively working with GM on a resolution. At this time no action is required from your side. We will update this status as information becomes available.

  2. resolved Nov 04, 2025, 03:39 PM UTC

    All GM dealers: the issue has been resolved. GM is requesting that any warranty submissions attempted in the past 2 hours be re-submitted from ARC. If you experience any issues with this process please reach out to our support team. Thank you!

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