Resolved after 1 hour 7 minutes, affecting Retail, on November 12, 2025.
PEN services have been restored and all providers are online and rating/eContracting. We'll continue to monitor to ensure stability.
Affected components
Update timeline
- monitoring Nov 12, 2025, 12:14 AM UTC
We are currently monitoring an outage affecting all F&I Providers serviced by PEN. This outage will impact rating as well as eContracting. We will provide updates as more information becomes available to us. As a temporary measure please Switch to Manual Rating to manually input the sale amount if needed.
- monitoring Nov 12, 2025, 12:14 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 12, 2025, 01:21 AM UTC
PEN services have been restored and all providers are online and rating/eContracting. We'll continue to monitor to ensure stability.
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