Tekion incident
CANADA DEALERS ONLY - Rates & Programs not loading for multiple lenders
Resolved after 34 minutes, affecting Retail, on March 18, 2026.
Our Engineering team is deploying a fix overnight to restore rates and programs for impacted lenders. Until functionality is fully restored, please manually calculate rates within the deal. If you require additional assistance, please contact our Support Team.
Affected components
Update timeline
- investigating Mar 18, 2026, 08:20 PM UTC
We are currently experiencing an issue where rates and programs are not loading for multiple lenders. Our engineering team is actively working to resolve this as quickly as possible. In the meantime, a workaround is available: rates can be manually calculated within the deal.
- resolved Mar 18, 2026, 08:54 PM UTC
Our Engineering team is deploying a fix overnight to restore rates and programs for impacted lenders. Until functionality is fully restored, please manually calculate rates within the deal. If you require additional assistance, please contact our Support Team.
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