Tekion incident
eContracting Issue: RouteOne Contract Submissions Failing/Delayed
Resolved after 8 minutes, affecting Retail, on March 16, 2026.
This issue has been resolved, and eContracting contracts are now sending successfully to RouteOne. If you experienced failed or delayed submissions during the incident window, please retry sending the contract. If you continue to see issues, reach out to Tekion Support team. Thank you for your patience and cooperation.
Affected components
Update timeline
- investigating Mar 16, 2026, 03:24 PM UTC
We are aware of an issue impacting eContracting that is preventing contracts from being successfully sent to RouteOne. Our team has identified the problem and is actively working to resolve it as quickly as possible. In the meantime, contract submissions to RouteOne may fail or be delayed. We will provide another update within the next hour, or sooner if we have additional information to share. Thank you for your Patience
- resolved Mar 16, 2026, 03:32 PM UTC
This issue has been resolved, and eContracting contracts are now sending successfully to RouteOne. If you experienced failed or delayed submissions during the incident window, please retry sending the contract. If you continue to see issues, reach out to Tekion Support team. Thank you for your patience and cooperation.
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