Olo Outage History

Olo is up right now

Pingoru has recorded 55 incidents for Olo: 46 in the last 12 months and 9 in the last 90 days.

Source: status.olo.com

55incidents recorded
46last 12 months
9last 90 days
2 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Olo in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202633 of 720 (0%)
May 2026516 of 744 (2%)
June 2026719 of 720 (3%)
July 202649 of 744 (1%)
August 2026211 of 744 (2%)
September 2026521 of 720 (3%)
October 202622 of 590 (0%)

Incidents, newest first

Major February 19, 2026 Point of Sale Partner Issues: Qu POS 8h Point of Sale Partners

Started Feb 19, 2026, 05:34 PM UTC· resolved Feb 20, 2026, 01:35 AM UTC

  1. investigating Feb 19, 2026, 05:34 PM UTC

    We're detecting elevated errors processing orders through Qu POS. Ordering may be affected at locations using Qu POS as their point of sale provider.

  2. identified Feb 19, 2026, 11:37 PM UTC

    The issue has been identified by Qu POS. We are still seeing broad ordering impact with some degree of recovery. Still monitoring the situation.

  3. monitoring Feb 20, 2026, 01:22 AM UTC

    We're seeing full recovery and will continue to monitor.

  4. resolved Feb 20, 2026, 01:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026 Partial Dashboard (my.olo.com) Disruption 57m Dashboard

Started Jan 20, 2026, 05:59 PM UTC· resolved Jan 20, 2026, 06:56 PM UTC

  1. investigating Jan 20, 2026, 05:59 PM UTC

    We are experiencing a service disruption that would cause problems with some features of Dashboard. Recently placed orders may not appear in Account Management or House Account Invoicing. We will provide updates as they become available.

  2. monitoring Jan 20, 2026, 06:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 20, 2026, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026 House Accounts/Tax Exempt Accounts Not Loading in Switchboard 1h 49m Switchboard

Started Jan 15, 2026, 06:42 PM UTC· resolved Jan 15, 2026, 08:32 PM UTC

  1. investigating Jan 15, 2026, 06:42 PM UTC

    We are investigating an issue which may prevent House Account and Tax Exempt status from appearing in the customer search view. We will provide an update when we have more information.

  2. monitoring Jan 15, 2026, 08:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 11, 2025 Payment Processor Issues: Fiserv Rapid Connect 51m Payment Processing Partners

Started Dec 11, 2025, 11:38 PM UTC· resolved Dec 12, 2025, 12:30 AM UTC

  1. investigating Dec 11, 2025, 11:38 PM UTC

    We're detecting elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.

  2. monitoring Dec 12, 2025, 12:15 AM UTC

    We are seeing Fiserv Rapid Connect transactions return to normal and continue to monitor the situation.

  3. resolved Dec 12, 2025, 12:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025 Cloudflare disruption impacting multiple critical services 13m Ordering API, Dispatch API, Serve, Mobile App Ordering and 7 more

Started Dec 05, 2025, 09:12 AM UTC· resolved Dec 05, 2025, 09:26 AM UTC

  1. investigating Dec 05, 2025, 09:12 AM UTC

    We're currently detecting issues with our provider Cloudflare. The result is an inability to use critical ordering and order management tools at this time. We're working to better understand and resolve the situation.

  2. monitoring Dec 05, 2025, 09:19 AM UTC

    We're no longer having problems receiving traffic through Cloudflare and will continue to monitor the situation.

  3. resolved Dec 05, 2025, 09:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 13, 2025 Disruption to Olo Borderless Account Login/Sign-up 9m Olo Accounts

Started Nov 13, 2025, 07:16 PM UTC· resolved Nov 13, 2025, 07:26 PM UTC

  1. investigating Nov 13, 2025, 07:16 PM UTC

    We are observing a disruption in Olo Borderless account logins and/or sign-ups at this time. Users may not be able to log in to their Olo Borderless accounts, or sign-up for new accounts. We will provide updates as they become available.

  2. monitoring Nov 13, 2025, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 13, 2025, 07:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 10, 2025 Payment Processor Issues: Heartland 1h 32m Payment Processing Partners

Started Nov 10, 2025, 03:34 PM UTC· resolved Nov 10, 2025, 05:07 PM UTC

  1. investigating Nov 10, 2025, 03:34 PM UTC

    We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

  2. identified Nov 10, 2025, 03:45 PM UTC

    Heartland has identified an issue on their end.

  3. monitoring Nov 10, 2025, 04:28 PM UTC

    We are seeing Heartland transactions return to normal and continue to monitor the situation.

  4. resolved Nov 10, 2025, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 6, 2025 Payment Processor Issues: FreedomPay 38m Payment Processing Partners

Started Nov 06, 2025, 07:44 PM UTC· resolved Nov 06, 2025, 08:22 PM UTC

  1. investigating Nov 06, 2025, 07:44 PM UTC

    We're detecting elevated errors processing payments through FreedomPay. Ordering may be affected at locations using FreedomPay as their payment provider.

  2. monitoring Nov 06, 2025, 08:09 PM UTC

    We are seeing FreedomPay transactions return to normal and continue to monitor the situation.

  3. resolved Nov 06, 2025, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 Point of Sale Integration: Brink 32m Point of Sale Partners

Started Oct 29, 2025, 07:57 PM UTC· resolved Oct 29, 2025, 08:30 PM UTC

  1. identified Oct 29, 2025, 07:57 PM UTC

    We have identified an issue with our Brink POS integration causing pickup times to be incorrect in the POS. Customers using the Brink POS integration may see some orders held in Brink with an incorrect pickup time. Impacted orders can be fired manually from the Future Orders page within the Brink POS.

  2. monitoring Oct 29, 2025, 08:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025 Issues with some Olo-hosted Websites 26m Serve

Started Oct 21, 2025, 01:05 PM UTC· resolved Oct 21, 2025, 01:31 PM UTC

  1. investigating Oct 21, 2025, 01:05 PM UTC

    We are receiving reports that some Olo-hosted websites are failing to load. We are investigating and will provide updates as they become available.

  2. monitoring Oct 21, 2025, 01:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 01:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Point of Sale Partner Issues: SimphonyCloud 1h 40m Point of Sale Partners

Started Oct 20, 2025, 06:16 PM UTC· resolved Oct 20, 2025, 07:56 PM UTC

  1. investigating Oct 20, 2025, 06:16 PM UTC

    We're detecting elevated errors processing orders through SimphonyCloud. Ordering may be affected at locations using SimphonyCloud as their point of sale provider.

  2. monitoring Oct 20, 2025, 07:27 PM UTC

    We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.

  3. resolved Oct 20, 2025, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Disruption to Olo Accounts Login/Sign-up 2h 27m Olo Accounts

Started Oct 20, 2025, 05:50 PM UTC· resolved Oct 20, 2025, 08:17 PM UTC

  1. investigating Oct 20, 2025, 05:50 PM UTC

    We are observing a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.

  2. monitoring Oct 20, 2025, 06:28 PM UTC

    We have identified and are actively monitoring a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.

  3. monitoring Oct 20, 2025, 07:33 PM UTC

    We are seeing recovery and will continue to actively monitor the situation.

  4. resolved Oct 20, 2025, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Loyalty Partner Issues 6h 16m Loyalty Partners

Started Oct 20, 2025, 05:03 PM UTC· resolved Oct 20, 2025, 11:19 PM UTC

  1. investigating Oct 20, 2025, 05:03 PM UTC

    We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We will continue to provide regular updates as the situation progresses.

  2. monitoring Oct 20, 2025, 06:01 PM UTC

    We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We are actively monitoring and will continue to provide regular updates as the situation progresses.

  3. monitoring Oct 20, 2025, 07:50 PM UTC

    We are beginning to see error rates recover for some loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.

  4. monitoring Oct 20, 2025, 09:22 PM UTC

    We are continuing to see error rates recover for most loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.

  5. resolved Oct 20, 2025, 11:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Point of Sale Partner Issues: Toast 10h 23m Point of Sale Partners

Started Oct 20, 2025, 02:54 PM UTC· resolved Oct 21, 2025, 01:18 AM UTC

  1. investigating Oct 20, 2025, 02:54 PM UTC

    We're detecting elevated errors processing orders through Toast. Ordering may be affected at locations using Toast as their point of sale provider.

  2. monitoring Oct 20, 2025, 03:18 PM UTC

    We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.

  3. monitoring Oct 20, 2025, 04:22 PM UTC

    We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.

  4. monitoring Oct 20, 2025, 05:54 PM UTC

    We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.

  5. monitoring Oct 20, 2025, 07:17 PM UTC

    We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.

  6. monitoring Oct 20, 2025, 07:53 PM UTC

    We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.

  7. monitoring Oct 20, 2025, 09:45 PM UTC

    We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.

  8. monitoring Oct 20, 2025, 11:28 PM UTC

    Errors are beginning to recover and we are actively monitoring at this time.

  9. monitoring Oct 20, 2025, 11:45 PM UTC

    We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.

  10. resolved Oct 21, 2025, 01:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Reporting Delays & Issues with Catering features within Dashboard 10h 10m Dashboard, Reporting

Started Oct 20, 2025, 01:42 PM UTC· resolved Oct 20, 2025, 11:52 PM UTC

  1. investigating Oct 20, 2025, 01:42 PM UTC

    We are investigating a delay in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.

  2. investigating Oct 20, 2025, 02:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  4. identified Oct 20, 2025, 04:16 PM UTC

    We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.

  5. identified Oct 20, 2025, 07:20 PM UTC

    We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.

  6. monitoring Oct 20, 2025, 09:09 PM UTC

    Issues with a downstream vendor are stabilizing, we will continue to the monitor results and provide updates as they become available.

  7. resolved Oct 20, 2025, 11:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 General Service Provider Disruption: Delays in Order Firing, Webhook Delivery, and Olo Account Authentication –

Started Oct 20, 2025, 07:30 AM UTC· resolved Oct 20, 2025, 07:30 AM UTC

  1. resolved Oct 20, 2025, 02:03 PM UTC

    Early this morning (10/20) there was a major outage with one of our service providers (AWS) that led to a disruption in a handful of our core systems. During this period of time, while we were able to adequately and quickly capture orders, several downstream systems were severely impacted and experienced major delays in processing. From approximately 3:26 AM ET - 4:32 AM ET and 4:44 AM ET - 4:50 AM ET, customers could expect to see delays in receiving Order Closed events emitted from our Webhooks, general Webhook delays, inability to schedule future orders, inability to log into an Olo Account, and a delay in scheduled orders being fired down to the point of sale. As of 4:50 AM ET our systems are fully caught up and are expected to be in fully working order.

Read the full incident report →

Minor October 16, 2025 Menu Audit Logs are unable to load in Dashboard 47m Dashboard

Started Oct 16, 2025, 03:03 PM UTC· resolved Oct 16, 2025, 03:50 PM UTC

  1. investigating Oct 16, 2025, 03:03 PM UTC

    We're currently investigating an issue which may prevent loading of Menu Audit Logs for some customers in Dashboard. We will provide updates as they become available.

  2. monitoring Oct 16, 2025, 03:34 PM UTC

    The issue has been identified and a fix has been implemented. Users who continue to receive an error should attempt to clear their browser cache and refresh the page.

  3. resolved Oct 16, 2025, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025 Expo Automatic Printing Disruption 1h 35m Expo

Started Oct 13, 2025, 03:20 PM UTC· resolved Oct 13, 2025, 04:56 PM UTC

  1. investigating Oct 13, 2025, 03:20 PM UTC

    We are investigating a service disruption with our automatic printing service. We will provide updates as they become available.

  2. monitoring Oct 13, 2025, 04:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2025, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →