Olo incident

Payment Processor Issues: FreedomPay

Resolved after 38 minutes, affecting Payment Processing Partners, on November 6, 2025.

monitoring Nov 06, 2025, 08:09 PM UTC

We are seeing FreedomPay transactions return to normal and continue to monitor the situation.

Started
Nov 06, 2025, 07:44 PM UTC
Resolved
Nov 06, 2025, 08:22 PM UTC
Duration
38m
Detected by Pingoru
Nov 06, 2025, 07:44 PM UTC

Affected components

Payment Processing Partners

Update timeline

  1. investigating Nov 06, 2025, 07:44 PM UTC

    We're detecting elevated errors processing payments through FreedomPay. Ordering may be affected at locations using FreedomPay as their payment provider.

  2. monitoring Nov 06, 2025, 08:09 PM UTC

    We are seeing FreedomPay transactions return to normal and continue to monitor the situation.

  3. resolved Nov 06, 2025, 08:22 PM UTC

    This incident has been resolved.

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