Olo incident

Payment Gateway Issues: FreedomPay And ApplePay

Minor Resolved View vendor source →

Olo experienced a minor incident on September 16, 2026 affecting Ordering API and Payment Processing Partners, lasting 16h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 09:27 PM UTC
Resolved
Sep 17, 2026, 01:53 PM UTC
Duration
16h 25m
Detected by Pingoru
Sep 16, 2026, 09:27 PM UTC

Affected components

Ordering APIPayment Processing Partners

Update timeline

  1. investigating Sep 16, 2026, 09:27 PM UTC

    We're detecting elevated errors processing payments through FreedomPay and ApplePay. Ordering may be affected at locations using FreedomPay as their payment gateway

  2. investigating Sep 17, 2026, 12:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 17, 2026, 01:32 PM UTC

    We're seeing Freedompay and ApplePay transactions return to normal and continue to monitor the situation.

  4. resolved Sep 17, 2026, 01:53 PM UTC

    This incident has been resolved.