Olo incident

Payment Processor Issues: Paymentech

Resolved after 33 minutes, affecting Payment Processing Partners, on September 16, 2026.

monitoring Sep 16, 2026, 07:15 PM UTC

We are seeing Paymentech transactions return to normal and continue to monitor the situation.

Started
Sep 16, 2026, 06:51 PM UTC
Resolved
Sep 16, 2026, 07:25 PM UTC
Duration
33m
Detected by Pingoru
Sep 16, 2026, 06:51 PM UTC

Affected components

Payment Processing Partners

Update timeline

  1. investigating Sep 16, 2026, 06:51 PM UTC

    We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.

  2. investigating Sep 16, 2026, 07:02 PM UTC

    We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.

  3. monitoring Sep 16, 2026, 07:15 PM UTC

    We are seeing Paymentech transactions return to normal and continue to monitor the situation.

  4. resolved Sep 16, 2026, 07:25 PM UTC

    This incident has been resolved.

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