Resolved after 1 hour 32 minutes, affecting Payment Processing Partners, on November 10, 2025.
We are seeing Heartland transactions return to normal and continue to monitor the situation.
Affected components
Payment Processing Partners
Update timeline
- investigating Nov 10, 2025, 03:34 PM UTC
We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
- identified Nov 10, 2025, 03:45 PM UTC
Heartland has identified an issue on their end.
- monitoring Nov 10, 2025, 04:28 PM UTC
We are seeing Heartland transactions return to normal and continue to monitor the situation.
- resolved Nov 10, 2025, 05:07 PM UTC
This incident has been resolved.
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