Olo incident
House Accounts/Tax Exempt Accounts Not Loading in Switchboard
Minor Vendor's status page →
Resolved after 1 hour 49 minutes, affecting Switchboard, on January 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Switchboard
Update timeline
- investigating Jan 15, 2026, 06:42 PM UTC
We are investigating an issue which may prevent House Account and Tax Exempt status from appearing in the customer search view. We will provide an update when we have more information.
- monitoring Jan 15, 2026, 08:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 08:32 PM UTC
This incident has been resolved.
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