Resolved after 1 hour 40 minutes, affecting Point of Sale Partners, on October 20, 2025.
We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.
Affected components
Point of Sale Partners
Update timeline
- investigating Oct 20, 2025, 06:16 PM UTC
We're detecting elevated errors processing orders through SimphonyCloud. Ordering may be affected at locations using SimphonyCloud as their point of sale provider.
- monitoring Oct 20, 2025, 07:27 PM UTC
We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.
- resolved Oct 20, 2025, 07:56 PM UTC
This incident has been resolved.
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