Resolved after 6 hours 16 minutes, affecting Loyalty Partners, on October 20, 2025.
We are continuing to see error rates recover for most loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:03 PM UTC
We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We will continue to provide regular updates as the situation progresses.
- monitoring Oct 20, 2025, 06:01 PM UTC
We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We are actively monitoring and will continue to provide regular updates as the situation progresses.
- monitoring Oct 20, 2025, 07:50 PM UTC
We are beginning to see error rates recover for some loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.
- monitoring Oct 20, 2025, 09:22 PM UTC
We are continuing to see error rates recover for most loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.
- resolved Oct 20, 2025, 11:19 PM UTC
This incident has been resolved.
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