Olo incident

Point of Sale Partner Issues: Toast

Resolved after 10 hours 23 minutes, affecting Point of Sale Partners, on October 20, 2025.

monitoring Oct 20, 2025, 11:45 PM UTC

We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.

Started: Oct 20, 2025, 02:54 PM UTC
Resolved: Oct 21, 2025, 01:18 AM UTC
Duration: 10h 23m
Detected by Pingoru: Oct 20, 2025, 02:54 PM UTC

Affected components

Point of Sale Partners

Update timeline

investigating Oct 20, 2025, 02:54 PM UTC

We're detecting elevated errors processing orders through Toast. Ordering may be affected at locations using Toast as their point of sale provider.
monitoring Oct 20, 2025, 03:18 PM UTC

We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
monitoring Oct 20, 2025, 04:22 PM UTC

We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
monitoring Oct 20, 2025, 05:54 PM UTC

We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
monitoring Oct 20, 2025, 07:17 PM UTC

We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
monitoring Oct 20, 2025, 07:53 PM UTC

We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
monitoring Oct 20, 2025, 09:45 PM UTC

We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
monitoring Oct 20, 2025, 11:28 PM UTC

Errors are beginning to recover and we are actively monitoring at this time.
monitoring Oct 20, 2025, 11:45 PM UTC

We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
resolved Oct 21, 2025, 01:18 AM UTC

This incident has been resolved.

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