Olo incident
Reporting Delays & Issues with Catering features within Dashboard
Resolved after 10 hours 10 minutes, affecting Dashboard and Reporting, on October 20, 2025.
Issues with a downstream vendor are stabilizing, we will continue to the monitor results and provide updates as they become available.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:42 PM UTC
We are investigating a delay in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.
- investigating Oct 20, 2025, 02:43 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 02:45 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 04:16 PM UTC
We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.
- identified Oct 20, 2025, 07:20 PM UTC
We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.
- monitoring Oct 20, 2025, 09:09 PM UTC
Issues with a downstream vendor are stabilizing, we will continue to the monitor results and provide updates as they become available.
- resolved Oct 20, 2025, 11:52 PM UTC
This incident has been resolved.
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