Mono Outage History
Mono degraded · 2 active incidents · 8 long-running issues View live status →Pingoru has recorded 110 incidents for Mono: 103 in the last 12 months and 25 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 337 of 720 (47%) |
| May 2026 | 10 | 378 of 744 (51%) |
| June 2026 | 6 | 465 of 720 (65%) |
| July 2026 | 11 | 388 of 744 (52%) |
| August 2026 | 9 | 280 of 744 (38%) |
| September 2026 | 6 | 642 of 720 (89%) |
| October 2026 | 9 | 358 of 555 (65%) |
Incidents, newest first
Minor October 22, 2026 Degraded Performance Across Direct Debit Service 28m Mandate creation, Account debit, Balance enquiry, Mandate Approval and 2 more
Started Oct 22, 2026, 11:49 AM UTC· resolved Oct 22, 2026, 12:17 PM UTC
- investigating Oct 22, 2026, 11:49 AM UTC
We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We sincerely apologize for the inconvenience caused and will provide updates once the service is fully restored.
- resolved Oct 22, 2026, 12:17 PM UTC
This incident has been resolved.
Minor October 21, 2026 OTP Delivery downtime (SMS) 40m Verification, Dashboard, Phone number Lookup
Started Oct 21, 2026, 12:56 PM UTC· resolved Oct 21, 2026, 01:36 PM UTC
- investigating Oct 21, 2026, 12:56 PM UTC
We are currently investigating a downtime affecting OTP delivery to phone numbers. This is impacting phone number verification during onboarding on the Mono Dashboard, phone number lookup, and phone number verification on Mono Prove. We sincerely apologize for any inconvenience this may cause. We are actively working with our provider to resolve the issue and will provide an update as soon as the service is fully restored. NB: Please note that Email delivery works as expected for Prove verification.
- resolved Oct 21, 2026, 01:36 PM UTC
This incident has been resolved.
Critical October 20, 2026 Direct Debit Downtime (Debit Readiness) 21h 27m Debit Readiness
Started Oct 20, 2026, 10:33 AM UTC· resolved Oct 21, 2026, 08:00 AM UTC
- investigating Oct 20, 2026, 10:33 AM UTC
We are currently experiencing a downtime from our provider. As a result, you may experience a delay with mandates transitioning to a true ready to debit status. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.
- monitoring Oct 20, 2026, 12:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2026, 08:00 AM UTC
This incident has been resolved.
Minor October 19, 2026 Mono Widget Service Degradation 2d 22h Account Linking, Mandate Authorization, Mono Sweep, DirectPay and 1 more
Started Oct 19, 2026, 01:37 PM UTC· resolved Oct 22, 2026, 12:19 PM UTC
- investigating Oct 19, 2026, 01:37 PM UTC
We are currently investigating errors affecting the Connect, DirectPay, and Direct Debit widgets. Our team is actively looking into the issue and working to resolve it as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is restored.
- monitoring Oct 20, 2026, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 12:19 PM UTC
This incident has been resolved.
Minor October 7, 2026 Direct debit: Mandate Creation Intermittent Downtime 1d 20h Mandate creation
Started Oct 07, 2026, 02:17 PM UTC· resolved Oct 09, 2026, 10:56 AM UTC
- investigating Oct 07, 2026, 02:17 PM UTC
We are currently experiencing an intermittent downtime with the e-mandate service from our provider. This means you may encounter errors when attempting to create a mandate. Our team is actively working with our provider to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- resolved Oct 09, 2026, 10:56 AM UTC
This incident has been resolved.
Minor October 2, 2026 Direct Debit: Service Downtime 3d 4h Mandate creation, Account debit, Balance enquiry, Mandate Approval and 3 more
Started Oct 02, 2026, 11:05 AM UTC· resolved Oct 05, 2026, 03:56 PM UTC
- investigating Oct 02, 2026, 11:05 AM UTC
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Oct 02, 2026, 05:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2026, 03:56 PM UTC
This incident has been resolved.
Critical September 17, 2026 Zenith Bank Downtime [Direct Debit] 22d 3h Account debit
Started Sep 17, 2026, 07:55 AM UTC· resolved Oct 09, 2026, 11:15 AM UTC
- investigating Sep 17, 2026, 07:55 AM UTC
We are currently experiencing downtime from Zenith Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the team and NIBSS to resolve it. We will provide updates as soon as the service is fully restored.
- resolved Oct 09, 2026, 11:15 AM UTC
This incident has been resolved.
Major September 16, 2026 NIN Downtime 1d 1h NIN Lookup
Started Sep 16, 2026, 02:36 PM UTC· resolved Sep 17, 2026, 03:42 PM UTC
- investigating Sep 16, 2026, 02:36 PM UTC
We are currently experiencing downtime with the NIN Lookup endpoint from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
- resolved Sep 17, 2026, 03:42 PM UTC
This incident has been resolved.
Critical September 9, 2026 CAC Lookup Downtime 2h 6m CAC Lookup
Started Sep 09, 2026, 10:58 AM UTC· resolved Sep 09, 2026, 01:05 PM UTC
- investigating Sep 09, 2026, 10:58 AM UTC
We are currently experiencing downtime with the CAC Lookup endpoints from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
- resolved Sep 09, 2026, 01:05 PM UTC
The CAC Lookup endpoints have been fully restored and are now operational. Our team is continuing to monitor the service to ensure stability. We apologise for any inconvenience caused.
Minor September 8, 2026 TIN Downtime 8d TIN Lookup
Started Sep 08, 2026, 02:21 PM UTC· resolved Sep 16, 2026, 02:35 PM UTC
- investigating Sep 08, 2026, 02:21 PM UTC
We are currently experiencing downtime with the TIN Lookup endpoint from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
- identified Sep 09, 2026, 10:57 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 16, 2026, 02:35 PM UTC
This incident has been resolved.
Minor August 31, 2026 Direct Debit: Intermittent Downtime 4d 15h Mandate creation, Account debit, Balance enquiry, Mandate Approval and 2 more
Started Aug 31, 2026, 04:20 PM UTC· resolved Sep 05, 2026, 08:15 AM UTC
- investigating Aug 31, 2026, 04:20 PM UTC
We are currently investigating an issue affecting the Direct Debit service. This means you may encounter errors when attempting to create a mandate or initiate a debit. Our Engineering team is actively working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience caused and will provide updates as soon as the service is fully restored.
- monitoring Sep 01, 2026, 07:07 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 03, 2026, 03:50 PM UTC
We are currently experiencing intermittent downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- investigating Sep 03, 2026, 03:50 PM UTC
We are currently experiencing intermittent downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Sep 04, 2026, 07:25 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 04, 2026, 04:46 PM UTC
Please note that debit processing is relatively stable now. However, mandate approval is still experiencing downtime. The NIBSS team is actively investigating the issue and working on a fix. We’ll share an update once the service has been fully restored. We sincerely apologize for any inconvenience this may cause.
- resolved Sep 05, 2026, 08:15 AM UTC
This incident has been resolved.
Minor August 26, 2026 Degraded Performance Across Lookup APIs 6h 29m CAC Lookup, BVN Lookup, BVN iGree, 360View and 5 more
Started Aug 26, 2026, 10:22 AM UTC· resolved Aug 26, 2026, 04:51 PM UTC
- investigating Aug 26, 2026, 10:22 AM UTC
We are currently experiencing an issue affecting Lookup API requests across all endpoints. The impact varies by endpoint, with some requests experiencing failures or degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologise for any disruption this may cause and will provide further updates as more information becomes available.
- monitoring Aug 26, 2026, 10:49 AM UTC
We have deployed a fix for the issue affecting the Lookup APIs and are actively monitoring the service. Most endpoints have recovered and are processing requests as expected. However, the NIN Lookup endpoint remains unavailable while we continue to work on restoring the service. We’ll provide another update once the NIN endpoint has been fully restored and the service is stable. We apologize for the continued disruption and appreciate your patience.
- monitoring Aug 26, 2026, 02:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 26, 2026, 04:51 PM UTC
The issue affecting the Lookup APIs has been resolved. A fix has been fully implemented, and all Lookup API endpoints are now operational and processing requests as expected. We’ll continue to monitor the service to ensure stability. We appreciate your patience and understanding.
Major August 20, 2026 BVN [iGree] Downtime 1d BVN iGree, Mono Sweep
Started Aug 20, 2026, 11:32 AM UTC· resolved Aug 21, 2026, 11:37 AM UTC
- investigating Aug 20, 2026, 11:32 AM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Aug 21, 2026, 11:37 AM UTC
This incident has been resolved.
Minor August 10, 2026 BVN [Igree] Downtime 6d 20h BVN iGree, Mono Sweep
Started Aug 10, 2026, 01:39 PM UTC· resolved Aug 17, 2026, 10:12 AM UTC
- investigating Aug 10, 2026, 01:39 PM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when validating or fetching your customers’ BVN details, as well as when trying to authorize a Mono Sweep mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Aug 11, 2026, 08:52 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Aug 17, 2026, 10:12 AM UTC
This incident has been resolved.
Major August 7, 2026 BVN [iGree] OTP failure 23h 15m BVN iGree
Started Aug 07, 2026, 03:52 PM UTC· resolved Aug 08, 2026, 03:07 PM UTC
- investigating Aug 07, 2026, 03:52 PM UTC
We’re currently investigating an issue affecting the delivery of the OTP required for users to complete the consent process. We are working closely with the NIBSS team to confirm the status and will share an update as soon as we have more information. We apologise for any inconvenience this may cause. In the meantime, you may continue using the legacy BVN endpoint while the investigation is ongoing.
- resolved Aug 08, 2026, 03:07 PM UTC
This incident has been resolved and the service is up and fully functional.
Minor July 29, 2026 Stanbic IBTC Downtime [Direct Debit] 2d Stanbic IBTC
Started Jul 29, 2026, 07:51 AM UTC· resolved Jul 31, 2026, 07:53 AM UTC
- investigating Jul 29, 2026, 07:51 AM UTC
We are currently experiencing downtime affecting Stanbic IBTC. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.
- resolved Jul 31, 2026, 07:53 AM UTC
This incident has been resolved
Major July 24, 2026 Prove Verification Downtime 2d 16h Authentication
Started Jul 24, 2026, 04:46 PM UTC· resolved Jul 27, 2026, 08:49 AM UTC
- investigating Jul 24, 2026, 04:46 PM UTC
We are presently investigating an issue where users are encountering challenges in authenticating with their identity details on the Prove widget. Consequently, they are unable to proceed with the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.
- resolved Jul 27, 2026, 08:49 AM UTC
This incident has been resolved.
Major July 19, 2026 Direct Debit: Mandate Creation Downtime 3d 3h Mandate creation, Mandate Approval, Mono Sweep
Started Jul 19, 2026, 07:25 AM UTC· resolved Jul 22, 2026, 11:11 AM UTC
- investigating Jul 19, 2026, 07:25 AM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- monitoring Jul 19, 2026, 10:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 11:11 AM UTC
This incident has been resolved.
Critical July 17, 2026 CAC downtime 1h 24m CAC Lookup
Started Jul 17, 2026, 08:12 AM UTC· resolved Jul 17, 2026, 09:36 AM UTC
- investigating Jul 17, 2026, 08:12 AM UTC
We are currently experiencing temporary downtime on the CAC search and profile endpoints due to an issue with our service provider (CAC). Our team is actively following up, and we will notify you as soon as normal service resumes. We apologise for any inconvenience caused.
- resolved Jul 17, 2026, 09:36 AM UTC
This incident has now been resolved. We appreciate your patience.
Critical July 9, 2026 BVN [Legacy] Downtime 5h 14m BVN Lookup
Started Jul 09, 2026, 04:18 PM UTC· resolved Jul 09, 2026, 09:33 PM UTC
- identified Jul 09, 2026, 04:18 PM UTC
We are currently facing an issue with identity verification on our BVN legacy endpoint: users are unable to verify their BVN identity. We have escalated the issue with our provider, and the team is actively engaged in resolving this matter. We're committed to providing timely updates as soon as we gather more information. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Jul 09, 2026, 09:33 PM UTC
This incident has now been resolved. We appreciate your patience while we worked on resolving this.
Minor July 3, 2026 Direct Debit: Mandate Service Downtime 7h 15m Mandate creation, Mandate Approval, Mono Sweep, Debit Readiness
Started Jul 03, 2026, 10:09 AM UTC· resolved Jul 03, 2026, 05:25 PM UTC
- investigating Jul 03, 2026, 10:09 AM UTC
We are currently experiencing downtime with the e-mandate service. As a result, you may encounter errors when attempting to create a mandate, or mandates may not be approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- monitoring Jul 03, 2026, 02:27 PM UTC
The service is back up now, and we are monitoring.
- monitoring Jul 03, 2026, 02:46 PM UTC
The service is back up now, and we are monitoring.
- resolved Jul 03, 2026, 05:25 PM UTC
This incident has been resolved.
Major July 2, 2026 DirectPay Service Downtime 22m DirectPay
Started Jul 02, 2026, 10:46 AM UTC· resolved Jul 02, 2026, 11:08 AM UTC
- investigating Jul 02, 2026, 10:46 AM UTC
We are currently investigating an issue affecting authentication and payment completion on DirectPay. This means users may encounter errors while authenticating or trying to complete payments. Our engineering team is actively working to resolve the issue, and we will provide updates as soon as service is fully restored. We sincerely apologize for any inconvenience this may cause.
- resolved Jul 02, 2026, 11:08 AM UTC
This incident has been resolved.
Major June 29, 2026 FCMB Internet Downtime 7d 10h FCMB
Started Jun 29, 2026, 10:39 AM UTC· resolved Jul 06, 2026, 08:49 PM UTC
- identified Jun 29, 2026, 10:39 AM UTC
We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB internet details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB banking authentication method.
- resolved Jul 06, 2026, 08:49 PM UTC
This incident has been resolved. Thank you for being so patient.
Critical June 26, 2026 Direct Debit: Mandate Approval Downtime 50m Mandate Approval
Started Jun 26, 2026, 07:42 AM UTC· resolved Jun 26, 2026, 08:32 AM UTC
- investigating Jun 26, 2026, 07:42 AM UTC
We are currently experiencing a downtime with the e-mandate approval service. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- resolved Jun 26, 2026, 08:32 AM UTC
This incident has been resolved.
Critical June 11, 2026 Mandate Approval Downtime: Providus Bank 45d 14h Mandate creation
Started Jun 11, 2026, 06:00 PM UTC· resolved Jul 27, 2026, 08:49 AM UTC
- investigating Jun 11, 2026, 06:00 PM UTC
We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled. Debit processing remains unaffected and continues to operate normally. We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.
- resolved Jul 27, 2026, 08:49 AM UTC
This incident has been resolved.