Resolved after 7 hours 15 minutes, affecting Mandate creation and Mandate Approval and 1 more, on July 3, 2026.
The service is back up now, and we are monitoring.
Affected components
Mandate creationMandate ApprovalMono SweepDebit Readiness
Update timeline
- investigating Jul 03, 2026, 10:09 AM UTC
We are currently experiencing downtime with the e-mandate service. As a result, you may encounter errors when attempting to create a mandate, or mandates may not be approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- monitoring Jul 03, 2026, 02:27 PM UTC
The service is back up now, and we are monitoring.
- monitoring Jul 03, 2026, 02:46 PM UTC
The service is back up now, and we are monitoring.
- resolved Jul 03, 2026, 05:25 PM UTC
This incident has been resolved.
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