Resolved after 1 day 20 hours, affecting Mandate creation, on October 7, 2026.
We are currently experiencing an intermittent downtime with the e-mandate service from our provider. This means you may encounter errors when attempting to create a mandate. Our team is actively working with our provider to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
Affected components
Update timeline
- investigating Oct 07, 2026, 02:17 PM UTC
We are currently experiencing an intermittent downtime with the e-mandate service from our provider. This means you may encounter errors when attempting to create a mandate. Our team is actively working with our provider to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- resolved Oct 09, 2026, 10:56 AM UTC
This incident has been resolved.
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