Resolved after 3 days 4 hours, affecting Mandate creation and Account debit and 1 more, on October 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 02, 2026, 11:05 AM UTC
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Oct 02, 2026, 05:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2026, 03:56 PM UTC
This incident has been resolved.
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