Resolved after 2 days 16 hours, affecting Authentication, on July 24, 2026.
We are presently investigating an issue where users are encountering challenges in authenticating with their identity details on the Prove widget. Consequently, they are unable to proceed with the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.
Affected components
Update timeline
- investigating Jul 24, 2026, 04:46 PM UTC
We are presently investigating an issue where users are encountering challenges in authenticating with their identity details on the Prove widget. Consequently, they are unable to proceed with the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.
- resolved Jul 27, 2026, 08:49 AM UTC
This incident has been resolved.
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