Mono incident

DirectPay Service Downtime

Resolved after 22 minutes, affecting DirectPay, on July 2, 2026.

investigating Jul 02, 2026, 10:46 AM UTC

We are currently investigating an issue affecting authentication and payment completion on DirectPay. This means users may encounter errors while authenticating or trying to complete payments. Our engineering team is actively working to resolve the issue, and we will provide updates as soon as service is fully restored. We sincerely apologize for any inconvenience this may cause.

Started
Jul 02, 2026, 10:46 AM UTC
Resolved
Jul 02, 2026, 11:08 AM UTC
Duration
22m
Detected by Pingoru
Jul 02, 2026, 10:46 AM UTC

Affected components

DirectPay

Update timeline

  1. investigating Jul 02, 2026, 10:46 AM UTC

    We are currently investigating an issue affecting authentication and payment completion on DirectPay. This means users may encounter errors while authenticating or trying to complete payments. Our engineering team is actively working to resolve the issue, and we will provide updates as soon as service is fully restored. We sincerely apologize for any inconvenience this may cause.

  2. resolved Jul 02, 2026, 11:08 AM UTC

    This incident has been resolved.

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