Resolved after 7 days 10 hours, affecting FCMB, on June 29, 2026.
We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB internet details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB banking authentication method.
Affected components
Update timeline
- identified Jun 29, 2026, 10:39 AM UTC
We are presently investigating an issue where users are encountering challenges in authenticating with their FCMB internet details. Consequently, they are unable to link their accounts for financial data retrieval. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running. It's worth noting that this problem is specific to FCMB banking authentication method.
- resolved Jul 06, 2026, 08:49 PM UTC
This incident has been resolved. Thank you for being so patient.
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