Freshchat Outage History
Freshchat is up right nowPingoru has recorded 312 incidents for Freshchat: 64 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 60 of 720 (8%) |
| May 2026 | 8 | 206 of 744 (28%) |
| June 2026 | 13 | 124 of 720 (17%) |
| July 2026 | 5 | 17 of 744 (2%) |
| August 2026 | 3 | 5 of 744 (1%) |
| September 2026 | 4 | 9 of 720 (1%) |
| October 2026 | 4 | 11 of 592 (2%) |
Incidents, newest first
Minor July 16, 2025 Freddy AI Agent bot Impacted by Third-Party provider in EUC Region 3h 3m Freddy AI Agent
Started Jul 16, 2025, 11:31 PM UTC· resolved Jul 17, 2025, 02:34 AM UTC
- investigating Jul 16, 2025, 11:31 PM UTC
The AI agent bot is experiencing latency issues due to a third-party provider. This may result in bot failures, causing conversations to be assigned to an agent. We are actively working with our third-party provider to resolve the issue as quickly as possible. Thank you for your patience and understanding.
- investigating Jul 17, 2025, 12:30 AM UTC
Our third-party service provider is currently reviewing the issue and will follow up shortly. We appreciate your patience and understanding.
- investigating Jul 17, 2025, 01:30 AM UTC
Our team is collaborating with our third-party service provider to resolve the issue, and we will share updates as soon as it is resolved.
- resolved Jul 17, 2025, 02:34 AM UTC
Our third-party service provider has confirmed that the latency issue has been resolved, and the AI agent bot is now operating normally.
Major July 16, 2025 Issue with AI agent runtime conversations and AI agent configurations. 2h 44m Freddy AI Agent, Freddy AI Agent, Freddy AI Agent
Started Jul 16, 2025, 06:00 AM UTC· resolved Jul 16, 2025, 08:44 AM UTC
- investigating Jul 16, 2025, 06:00 AM UTC
All real-time AI Agent conversations were ending with fallback responses. Additionally, there were failures in creating or updating AI Agents, which impacted related settings such as personas, API actions, workflows, and other administrative configurations. Our engineering team has now resolved these issues.
- resolved Jul 16, 2025, 08:44 AM UTC
Minor June 25, 2025 Image upload issue from the inbox 52m Freshchat Web App, Freshchat Web App
Started Jun 25, 2025, 06:45 AM UTC· resolved Jun 25, 2025, 07:37 AM UTC
- resolved Jun 24, 2025, 07:37 PM UTC
Between 12:15 PM IST and 1:07 PM IST, some customers experienced issues uploading images from the chat inbox. The issue has now been resolved, and we are continuing to monitor the situation to ensure stability.
- investigating Jun 25, 2025, 06:45 AM UTC
Between 12:15 PM IST and 1:07 PM IST, some customers experienced issues uploading images from the chat inbox. The issue has now been resolved, and we are continuing to monitor the situation to ensure stability.
- investigating Jun 25, 2025, 06:45 AM UTC
Major June 18, 2025 Issue with bot executions for end users 24m Freddy AI Agent
Started Jun 18, 2025, 09:17 AM UTC· resolved Jun 18, 2025, 09:41 AM UTC
- investigating Jun 18, 2025, 09:17 AM UTC
The issue preventing bot interactions for end users has been resolved. All services are fully restored and functioning as expected. We are actively monitoring.
- resolved Jun 18, 2025, 09:41 AM UTC
Minor June 16, 2025 Issue with accessing Freshchat in MEC region 16m
Started Jun 16, 2025, 09:45 AM UTC· resolved Jun 16, 2025, 10:01 AM UTC
- investigating Jun 16, 2025, 09:45 AM UTC
We observed a temporary issue during which users were unable to access the Freshchat application between 3:15pm IST to 3:31 pm IST. The issue has since been resolved, and services are operating normally. We're continuing to monitor the systems and taking steps to prevent similar occurrences in the future.
- resolved Jun 16, 2025, 10:01 AM UTC
Minor June 11, 2025 Issue in Analytics module 1h 49m Dashboard & Reports, Analytics
Started Jun 11, 2025, 08:00 AM UTC· resolved Jun 11, 2025, 09:50 AM UTC
- investigating Jun 11, 2025, 08:00 AM UTC
We are facing some degraded performance on our Analytics module , our best minds are working on it and will post the update once it got resolved
- resolved Jun 11, 2025, 09:50 AM UTC
Analytics module has been successfully resolved. All services are now operating normally.
Minor May 18, 2025 Performance Degradation in Chat Inbox Loading and End user widget 21m Realtime Services
Started May 18, 2025, 11:29 PM UTC· resolved May 18, 2025, 11:50 PM UTC
- investigating May 18, 2025, 11:29 PM UTC
We experienced performance degradation with the FreshChat inbox loading and End user widget. Our engineering team has identified the root cause and resolved the issue.
- resolved May 18, 2025, 11:50 PM UTC
Major May 2, 2025 Intermittent Issue while accessing Freshchat 23m Freshchat Web App, Mobile SDK, Web Messenger, Freddy AI Agent and 10 more
Started May 02, 2025, 10:40 AM UTC· resolved May 02, 2025, 11:03 AM UTC
- investigating May 02, 2025, 10:40 AM UTC
The issue impacting access to Freshchat from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshchat has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare’s official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs
- resolved May 02, 2025, 11:03 AM UTC
Minor April 16, 2025 Performance Degradation in Bot execution with Dialog action 2h 53m Freddy AI Agent
Started Apr 16, 2025, 01:40 PM UTC· resolved Apr 16, 2025, 04:33 PM UTC
- investigating Apr 16, 2025, 01:40 PM UTC
We faced some degraded performance on our system in the Bot execution with the 'Set property' Dialog Action.
- resolved Apr 16, 2025, 04:33 PM UTC
Minor April 16, 2025 Degraded performance in advanced automation 2h 48m Freshchat Web App
Started Apr 16, 2025, 12:22 PM UTC· resolved Apr 16, 2025, 03:10 PM UTC
- investigating Apr 16, 2025, 12:22 PM UTC
We are facing some degraded performance on our system in advanced automations. Our engineers are working on this with priority. Further updates to follow.
- investigating Apr 16, 2025, 02:00 PM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Apr 16, 2025, 03:10 PM UTC
The issue with advanced automation has been resolved now and we are closely monitoring this.
Major April 15, 2025 Issues with Bot Execution 25m Freddy AI Agent
Started Apr 15, 2025, 06:25 AM UTC· resolved Apr 15, 2025, 06:50 AM UTC
- investigating Apr 15, 2025, 06:25 AM UTC
We experienced a temporary disruption in bot execution which impacted the functionality of ChatBots and AI Agents. Our engineering team identified the issue and has resolved it.
- resolved Apr 15, 2025, 06:50 AM UTC
Major April 5, 2025 Major outage in Freshchat 1h 54m Freshchat Web App, Freddy AI Agent, Channels
Started Apr 05, 2025, 01:36 AM UTC· resolved Apr 05, 2025, 03:30 AM UTC
- investigating Apr 05, 2025, 01:36 AM UTC
Freshchat services encountered issues that affected access to and use of the product. Our engineering team has identified and resolved all of these problems.
- resolved Apr 05, 2025, 03:30 AM UTC
Minor March 27, 2025 Latency in updating Inbox views with latest conversation data 38m
Started Mar 27, 2025, 01:57 PM UTC· resolved Mar 27, 2025, 02:35 PM UTC
- investigating Mar 27, 2025, 01:57 PM UTC
The engineering team has identified and fixed the latency issue in updating Inbox views with the latest conversation data, which was impacting real-time services in the MEC region. We will continue to monitor the situation closely.
- resolved Mar 27, 2025, 02:35 PM UTC
Minor March 20, 2025 Performance Degradation with Analytics 13h 45m Analytics
Started Mar 20, 2025, 04:00 AM UTC· resolved Mar 20, 2025, 05:45 PM UTC
- investigating Mar 20, 2025, 04:00 AM UTC
We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.
- investigating Mar 20, 2025, 10:00 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Mar 20, 2025, 03:30 PM UTC
Our engineering team is actively involved in resolving the issue, more updates to follow.
- investigating Mar 20, 2025, 04:30 PM UTC
Our third-party service provider has confirmed the issue, and our engineering team is actively working with them to resolve it. We’ll share updates as soon as we have more information.
- resolved Mar 20, 2025, 05:45 PM UTC
The third-party issue has been resolved, and normal operations have been fully restored. We appreciate your patience throughout this process and will continue to monitor the situation to ensure ongoing stability.
Major March 19, 2025 Analytics Reports are slow to load in US region 7h 8m Analytics
Started Mar 19, 2025, 02:22 PM UTC· resolved Mar 19, 2025, 09:30 PM UTC
- investigating Mar 19, 2025, 02:22 PM UTC
Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.
- investigating Mar 19, 2025, 04:00 PM UTC
Due to the ongoing issue with Snowflake, data loading will be delayed until the problem is resolved. We are collaborating closely with the Snowflake team to address the issue as quickly as possible.
- investigating Mar 19, 2025, 04:30 PM UTC
According to the latest update from Snowflake, several other services within analytics are also affected. Snowflake has identified the root cause of the issue and is currently working on developing and implementing a solution to restore service.
- investigating Mar 19, 2025, 05:36 PM UTC
Snowflake is continuing to work on resolving the analytics issue, and we will provide the next update as soon as we hear from the Snowflake team.
- investigating Mar 19, 2025, 08:30 PM UTC
We are pleased to inform you that our analytics system has successfully recovered. Our team is currently working on data ingestion, and we anticipate resolving the status page once this process is completed. Thank you for your patience and understanding.
- resolved Mar 19, 2025, 09:30 PM UTC
We are pleased to announce that the issues with our analytics system have been fully resolved. The data ingestion process has been successfully completed, and all services are now operating normally. We are continuing to have this closely monitored.
Minor March 17, 2025 Failures in third party Integrations 1d 7h Third-party Services, Third-party Services, Third-party Services, Third-party Services
Started Mar 17, 2025, 08:00 PM UTC· resolved Mar 19, 2025, 03:50 AM UTC
- investigating Mar 17, 2025, 08:00 PM UTC
We are currently facing issues with the new WhatsApp onboarding integration, which may affect the onboarding process for new numbers. We are actively working with Meta to resolve the issue and will share updates as soon as more information becomes available.
- investigating Mar 18, 2025, 02:00 PM UTC
We are continuing to work closely with Meta to resolve the issue and will share further updates as soon as we have more details.
- investigating Mar 18, 2025, 06:00 PM UTC
We are actively working with the Meta team to resolve the issue as quickly as possible. We will continue to monitor the situation closely and provide an update within the next 12 hours or sooner if more information becomes available.
- resolved Mar 19, 2025, 03:50 AM UTC
The issue affecting the new WhatsApp onboarding process has now been resolved. New numbers can proceed with onboarding without any disruptions. Thank you for your patience, We are closely monitoring the situation to ensure continued stability.
Major March 15, 2025 Partial outage in Freshchat India region 42m Freshchat Web App, Mobile SDK, Web Messenger, Freddy AI Agent and 10 more
Started Mar 15, 2025, 02:01 AM UTC· resolved Mar 15, 2025, 02:43 AM UTC
- investigating Mar 15, 2025, 02:01 AM UTC
We experienced a temporary glitch following the scheduled maintenance from 7:00 to 7:30 AM IST, which had impact across services in India region. The issue has now been resolved, and services are operating normally. We apologize for any inconvenience caused.
- resolved Mar 15, 2025, 02:43 AM UTC
Minor February 13, 2025 Agent messages are delivered with delay for Whatsapp conversations 2h 1m Channels
Started Feb 13, 2025, 03:00 PM UTC· resolved Feb 13, 2025, 05:01 PM UTC
- investigating Feb 13, 2025, 03:00 PM UTC
We notice that there are latency/delay in Whatsapp messages delivered to end users, our best minds are working on a fix.
- resolved Feb 13, 2025, 05:01 PM UTC
The issue causing delays in WhatsApp conversations has been resolved. We will continue to monitor the system to ensure stability.
Major January 22, 2025 Login issues observed in agent portal 1h 33m Login, Login, Login
Started Jan 22, 2025, 07:48 AM UTC· resolved Jan 22, 2025, 09:21 AM UTC
- investigating Jan 22, 2025, 07:48 AM UTC
We're currently facing issues with logging into FreshChat agent portal. Our Developers are working on the same. More updates to follow
- in progress Jan 22, 2025, 08:30 AM UTC
Our engineering team is actively working on the issue. Further updates will be provided as we gather more information.
- resolved Jan 22, 2025, 09:21 AM UTC
The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.
Major January 20, 2025 Partial Outage due to our Third-Party Service 1h 18m Freshchat Web App, Mobile SDK, Web Messenger, Freddy AI Agent and 2 more
Started Jan 20, 2025, 04:10 PM UTC· resolved Jan 20, 2025, 05:28 PM UTC
- investigating Jan 20, 2025, 04:10 PM UTC
We have problem with the conversation store and also have the impact in contact creation. Our engineers are closely in touch with the third party service provider. Will keep you updated.
- resolved Jan 20, 2025, 05:28 PM UTC
Our third-party service provider has verified that all their services are now fully operational in the AU region. We can also confirm that the issue has been successfully resolved on our end.
Minor December 11, 2024 Message delivery issue with Meta channels. 3h 2m Channels, Channels, Channels, Channels
Started Dec 11, 2024, 05:58 PM UTC· resolved Dec 11, 2024, 09:00 PM UTC
- investigating Dec 11, 2024, 05:58 PM UTC
Meta is currently experiencing technical difficulties. The Meta team is actively investigating and working to resolve the issue. Users who rely on Meta's messaging platforms for sending and receiving messages may experience disruptions in service. For the latest updates and more detailed information about the situation, please check the official Meta status page at https://metastatus.com/.
- resolved Dec 11, 2024, 09:00 PM UTC
Messaging disruptions has been resolved and Meta's messaging platforms are now functioning normally for sending and receiving conversations
Minor December 10, 2024 Degraded performance in agent messages getting delivered to WhatsApp channel 3h 53m Channels
Started Dec 10, 2024, 02:45 PM UTC· resolved Dec 10, 2024, 06:38 PM UTC
- investigating Dec 10, 2024, 02:45 PM UTC
We have encountered performance issues with the delivery of agent messages to the WhatsApp channel, resulting in some end users not receiving messages. Our engineering team has identified the problem and has implemented a solution.
- resolved Dec 10, 2024, 06:38 PM UTC
Minor December 9, 2024 Latency in updating Inbox views with latest conversation status 14m Realtime Services
Started Dec 09, 2024, 07:52 PM UTC· resolved Dec 09, 2024, 08:06 PM UTC
- investigating Dec 09, 2024, 07:52 PM UTC
Between 1:22 - 1:35am IST we have observed a latency in updating Inbox views with latest conversation status. Inbox is now functioning as expected.
- resolved Dec 09, 2024, 08:06 PM UTC
Major October 31, 2024 Agent messages are not getting delivered to WhatsApp channel 2h 7m Channels
Started Oct 31, 2024, 10:13 AM UTC· resolved Oct 31, 2024, 12:20 PM UTC
- investigating Oct 31, 2024, 10:13 AM UTC
We are experiencing an issue with our WhatsApp channel, where agent messages are not being delivered to end users, although messages are successfully received in the Freshchat inbox. Our engineers are working in resolve this matter. We will keep you updated on our progress.
- investigating Oct 31, 2024, 11:13 AM UTC
Our top experts are fully committed to resolving this issue.Thank you for your continued patience as we work through this situation.
- resolved Oct 31, 2024, 12:20 PM UTC
The issue has been resolved, and all services are back to normal. Thank you for your patience