Freshchat incident
Agent messages are delivered with delay for Whatsapp conversations
Minor Vendor's status page →
Resolved after 2 hours 1 minute, affecting Channels, on February 13, 2025.
The issue causing delays in WhatsApp conversations has been resolved. We will continue to monitor the system to ensure stability.
Affected components
Channels
Update timeline
- investigating Feb 13, 2025, 03:00 PM UTC
We notice that there are latency/delay in Whatsapp messages delivered to end users, our best minds are working on a fix.
- resolved Feb 13, 2025, 05:01 PM UTC
The issue causing delays in WhatsApp conversations has been resolved. We will continue to monitor the system to ensure stability.
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