Freshchat incident
Delay in real-time conversation list updates in Freshchat Inbox
Minor Vendor's status page →
Resolved after 35 minutes, affecting Realtime Services, on September 29, 2026.
A subset of customers experienced an issue where conversation states were not being accurately reflected in real time in the Inbox left pane. This issue has now been resolved
Affected components
Realtime Services
Update timeline
- investigating Sep 29, 2026, 06:02 PM UTC
A subset of customers experienced an issue where conversation states were not being accurately reflected in real time in the Inbox left pane. This issue has now been resolved
- resolved Sep 29, 2026, 06:37 PM UTC
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