Freshchat Outage History
Freshchat is up right nowPingoru has recorded 312 incidents for Freshchat: 64 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 60 of 720 (8%) |
| May 2026 | 8 | 206 of 744 (28%) |
| June 2026 | 13 | 124 of 720 (17%) |
| July 2026 | 5 | 17 of 744 (2%) |
| August 2026 | 3 | 5 of 744 (1%) |
| September 2026 | 4 | 9 of 720 (1%) |
| October 2026 | 4 | 11 of 562 (2%) |
Incidents, newest first
Minor October 23, 2026 Performance degradation in Freshchat 3h 23m Freshchat Web App, Mobile SDK, Web Messenger, Freddy AI Agent and 10 more
Started Oct 23, 2026, 03:20 PM UTC· resolved Oct 23, 2026, 06:43 PM UTC
- investigating Oct 23, 2026, 03:47 PM UTC
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- monitoring Oct 23, 2026, 04:30 PM UTC
The third-party service provider has implemented a fix, and we are currently monitoring the results. We will share further updates as soon as they become available.
- monitoring Oct 23, 2026, 05:30 PM UTC
Our third-party service provider is continuing to work on a fix. We have not observed any errors post 9:20 PM IST and are monitoring closely. We will share further updates as soon as they become available.
- resolved Oct 23, 2026, 06:43 PM UTC
The issue with our third-party service provider has been resolved. Our traffic has been normal since 9:20 PM IST, and all services are functioning as expected. We will continue to monitor closely to ensure stability.
Minor October 19, 2026 Issue with Email in Freshchat 1h 5m Channels
Started Oct 19, 2026, 01:45 PM UTC· resolved Oct 19, 2026, 02:50 PM UTC
- investigating Oct 19, 2026, 01:45 PM UTC
Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- resolved Oct 19, 2026, 02:50 PM UTC
Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.
Minor October 16, 2026 Degraded Performance in Freshchat 3h 19m Freddy AI Agent
Started Oct 16, 2026, 01:38 PM UTC· resolved Oct 16, 2026, 04:57 PM UTC
- investigating Oct 16, 2026, 01:38 PM UTC
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
- resolved Oct 16, 2026, 04:57 PM UTC
We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.
Minor September 29, 2026 Delay in real-time conversation list updates in Freshchat Inbox 35m Realtime Services
Started Sep 29, 2026, 06:02 PM UTC· resolved Sep 29, 2026, 06:37 PM UTC
- investigating Sep 29, 2026, 06:02 PM UTC
A subset of customers experienced an issue where conversation states were not being accurately reflected in real time in the Inbox left pane. This issue has now been resolved
- resolved Sep 29, 2026, 06:37 PM UTC
Minor September 9, 2026 Degraded performance in Freshchat 41m Freshchat Web App, Freddy AI Agent, Realtime Services
Started Sep 09, 2026, 12:02 AM UTC· resolved Sep 09, 2026, 12:43 AM UTC
- investigating Sep 09, 2026, 12:02 AM UTC
We experienced a performance issue impacting Freshchat Web App, Freddy AI Agent, and Realtime Services from 5:32 AM IST to 6:13 AM IST on September 9, 2026. Our engineering team identified the issue and implemented a fix. These services are now functioning as expected.
- resolved Sep 09, 2026, 12:43 AM UTC
Minor September 4, 2026 Email Delivery issues to Microsoft recipients 7h 2m Channels, Channels, Channels, Channels and 1 more
Started Sep 04, 2026, 07:45 AM UTC· resolved Sep 04, 2026, 02:47 PM UTC
- investigating Sep 04, 2026, 07:45 AM UTC
We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform. We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.
- investigating Sep 04, 2026, 11:00 AM UTC
We continue to investigate the email delivery delays affecting some customers sending via Outlook. We have engaged our messaging service provider (MSP) and are working with them to resolve the underlying issue on Microsoft's end. We will post another update as soon as we have more information.
- resolved Sep 04, 2026, 02:47 PM UTC
The email delivery issue affecting some customers sending via Outlook has been resolved. The underlying issue on Microsoft's end has been cleared, and previously failed emails have been retried. If you notice any emails still missing, they will be auto-retried and delivered shortly with a slight delay. We apologize for any inconvenience caused.
Major August 21, 2026 Issue with Accessing Inbox 59m Web Messenger, Realtime Services, Dashboard & Reports, Channels
Started Aug 21, 2026, 03:31 AM UTC· resolved Aug 21, 2026, 04:30 AM UTC
- investigating Aug 21, 2026, 03:31 AM UTC
We are currently investigating an issue affecting Freshchat customers in the EUN region who may be experiencing difficulties loading their inbox. Our team is actively investigating the issue and working to restore normal functionality. We will provide further updates as more information becomes available.
- resolved Aug 21, 2026, 04:30 AM UTC
The inbox loading issue in the EUN region has been resolved. Customers should now be able to access their inbox normally. We will continue to monitor the service to ensure stability.
Minor August 12, 2026 Issue in loading the chatbot 3h 42m Freddy AI Agent
Started Aug 12, 2026, 11:28 PM UTC· resolved Aug 13, 2026, 03:10 AM UTC
- investigating Aug 12, 2026, 11:28 PM UTC
A subset of customers experienced an issue with loading chatbot. The issue has been resolved, and all services are now operating normally.
- resolved Aug 13, 2026, 03:10 AM UTC
Major August 4, 2026 Issue in Freshchat 12m Freshchat Web App, Mobile SDK, Web Messenger, API and 1 more
Started Aug 04, 2026, 08:39 PM UTC· resolved Aug 04, 2026, 08:51 PM UTC
- investigating Aug 04, 2026, 08:39 PM UTC
All contact related operations got failed & new conversation creation would have been affected. Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Aug 04, 2026, 08:51 PM UTC
Our engineering team has identified and fixed the issue and all services are back to normal
Major July 19, 2026 Issue with Third-Party Service Provider 1h 43m Channels, Channels, Channels, Channels and 1 more
Started Jul 19, 2026, 07:40 AM UTC· resolved Jul 19, 2026, 09:23 AM UTC
- investigating Jul 19, 2026, 07:40 AM UTC
We experienced a service disruption affecting WhatsApp message delivery due to an issue with a third-party service provider. During the incident window, Agent and Bot messages sent through the WhatsApp channel may have experienced delays or failed to deliver. The third-party provider has since resolved the underlying issue, and message delivery has been fully restored. Our teams monitored the recovery to ensure services returned to normal operation.
- resolved Jul 19, 2026, 09:23 AM UTC
Minor June 17, 2026 Investigating WhatsApp Onboarding Integration Issues 6h 53m Channels, Channels, Channels, Channels and 1 more
Started Jun 17, 2026, 04:06 PM UTC· resolved Jun 17, 2026, 10:59 PM UTC
- investigating Jun 17, 2026, 04:06 PM UTC
We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp. At this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers. Our team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.
- resolved Jun 17, 2026, 10:59 PM UTC
The issue impacting WhatsApp onboarding integrations has been resolved. The onboarding process is now functioning as expected. Thank you for your patience and understanding.
Minor June 17, 2026 Degraded performance for Freshchat 8h 50m Freddy AI Agent
Started Jun 17, 2026, 04:30 AM UTC· resolved Jun 17, 2026, 01:20 PM UTC
- investigating Jun 17, 2026, 04:30 AM UTC
A subset of customers experienced degraded Freshchat performance that may have caused some conversations to be transferred to live agents; the issue has been resolved, services are operating normally.
- resolved Jun 17, 2026, 01:20 PM UTC
Major June 15, 2026 Investigating WhatsApp Issues with outgoing messages 4h 15m Channels, Channels, Channels, Channels and 1 more
Started Jun 15, 2026, 06:36 PM UTC· resolved Jun 15, 2026, 10:51 PM UTC
- investigating Jun 15, 2026, 06:36 PM UTC
We are currently experiencing issues with outgoing message delivery on WhatsApp channels. This is due to an ongoing issue with a third‑party provider supporting WhatsApp message delivery. Our team is actively monitoring the situation and working with the provider to restore normal service as quickly as possible.
- investigating Jun 15, 2026, 08:30 PM UTC
Our engineering team is currently working with our third-party provider to resolve the issue with high priority. We will keep you informed and share further updates as soon as more information becomes available.
- identified Jun 15, 2026, 10:30 PM UTC
Our engineering team collaborated with our external partner to identify the root cause and implement a fix. Recovery was observed in the US region at 3:25 AM IST, the IN region at 3:50 AM IST, and the EUN region at 3:57 AM IST. We are continuing to work on the remaining affected regions and will share further updates as soon as more information becomes available.
- resolved Jun 15, 2026, 10:51 PM UTC
The issue has been resolved in collaboration with our third‑party service provider, and service has been restored across all regions. All systems are now operating normally.
Major June 12, 2026 Issues Affecting Meta Channels 3h 22m Third-party Services, Third-party Services, Third-party Services, Third-party Services and 1 more
Started Jun 12, 2026, 01:38 PM UTC· resolved Jun 12, 2026, 05:00 PM UTC
- investigating Jun 12, 2026, 01:38 PM UTC
Customers using meta channels for sending / receiving messages will be impacted. Initial investigation points to a disruption with our third-party provider, Meta. Our team is actively monitoring the situation and working closely with the provider. Further updates will be shared as they become available.
- investigating Jun 12, 2026, 03:00 PM UTC
We've noticed a decrease in error rates and actively monitoring the situation with meta. We'll provide further updates as they become available.
- investigating Jun 12, 2026, 04:00 PM UTC
we are awaiting further updates from the third-party service provider while they continue their investigation into the root cause. We will share additional updates as more information becomes available.
- resolved Jun 12, 2026, 05:00 PM UTC
The issue affecting message sending and receiving across Meta channels has been resolved. All impacted services are now operating normally. Thank you for your patience and understanding.
Minor June 1, 2026 Performance Degraded in Freshchat 3h 5m Channels
Started Jun 01, 2026, 07:50 PM UTC· resolved Jun 01, 2026, 10:55 PM UTC
- investigating Jun 01, 2026, 07:50 PM UTC
We are currently experiencing an issue affecting some of functionality . Our engineering team is currently investigation the issue and will share the updates as soon as available.
- investigating Jun 01, 2026, 10:00 PM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Jun 01, 2026, 10:55 PM UTC
The issue has been successfully resolved. Our team has implemented the necessary fixes, and services have returned to normal operation. We will continue to monitor closely to ensure ongoing stability.
Minor June 1, 2026 Performance degradation in Freschat 1h 5m API
Started Jun 01, 2026, 02:05 PM UTC· resolved Jun 01, 2026, 03:10 PM UTC
- investigating Jun 01, 2026, 02:05 PM UTC
We observed performance issues impacting some functionalities. Our team is actively investigating the issue and working towards a resolution.
- resolved Jun 01, 2026, 03:10 PM UTC
Our engineering team has identified and resolved the issue. All services have been fully restored and are operating as expected.
Major May 29, 2026 Partial outage in Conversation assigned to bots 2h 15m Freddy AI Agent
Started May 29, 2026, 02:45 PM UTC· resolved May 29, 2026, 05:00 PM UTC
- investigating May 29, 2026, 02:45 PM UTC
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working toward a resolution.
- resolved May 29, 2026, 05:00 PM UTC
The issue has been resolved and the services is operating normally. We will continue to monitor to ensure stability.
Major May 26, 2026 Message sending failure across all accounts 22m Freshchat Web App, Freshchat Web App, Freshchat Web App, Freshchat Web App and 1 more
Started May 26, 2026, 09:09 AM UTC· resolved May 26, 2026, 09:31 AM UTC
- investigating May 26, 2026, 09:09 AM UTC
The issue impacting message delivery across accounts has been fully resolved. Agent messages are now being delivered successfully to end users. We will continue monitoring the platform to ensure continued stability.
- resolved May 26, 2026, 09:32 AM UTC
Minor May 23, 2026 Instagram media comment inflow is impacted 3d 22h Channels, Channels, Channels, Channels and 1 more
Started May 23, 2026, 12:00 AM UTC· resolved May 26, 2026, 10:34 PM UTC
- investigating May 23, 2026, 12:00 AM UTC
We are currently investigating an issue affecting the Instagram media comments inflow, where end users attaching media in comments will not be visible in product. There is no impact to the text messages being sent as comments. Our team is actively working with the service provider to determine the root cause. We’ll keep you informed of any updates.
- investigating May 23, 2026, 06:00 AM UTC
We continue to actively investigate the Instagram media comments issue with Meta on priority. At this time, we are awaiting further updates from Meta while they continue their investigation into the root cause. We will share additional updates as more information becomes available.
- investigating May 24, 2026, 06:00 AM UTC
Our investigation into the Instagram media comments inflow issue is ongoing in coordination with the service provider. We are continuing to work closely with the service provider to identify the root cause and restore normal functionality. Further updates will be shared as more information becomes available.
- investigating May 26, 2026, 05:55 AM UTC
We are still actively engaged with the service provider regarding the Instagram media comments inflow issue. Joint efforts are ongoing to further assess the situation and determine the underlying cause. Normal functionality has not yet been fully restored, and we will continue to share updates as progress is made.
- resolved May 26, 2026, 10:34 PM UTC
The issue impacting Instagram media comments inflow has been resolved. Media attachments in Instagram comments are now working as expected. Thank you for your patience and understanding.
Minor May 20, 2026 Performance Degradation in EU Region 12m Third-party Services
Started May 20, 2026, 03:03 PM UTC· resolved May 20, 2026, 03:15 PM UTC
- investigating May 20, 2026, 03:03 PM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. Our engineering team is currently investigation the issue and will share the updates as soon as available.
- resolved May 20, 2026, 03:15 PM UTC
The issue has been resolved and all affected services are now operating normally. We will continue to monitor to ensure stability.
Major May 19, 2026 Issue with AI Agents in EUN region 1h 38m Freddy AI Agent
Started May 19, 2026, 10:12 AM UTC· resolved May 19, 2026, 11:50 AM UTC
- investigating May 19, 2026, 10:12 AM UTC
An issue affecting AI-Agent modules caused AI agents to become unresponsive and resulted in requests being routed to human agents; our engineering team has identified the root cause and fully resolved the issue.
- resolved May 19, 2026, 11:50 AM UTC
Minor May 11, 2026 Performance issue with Search service 5h 14m API
Started May 11, 2026, 02:30 PM UTC· resolved May 11, 2026, 07:44 PM UTC
- investigating May 11, 2026, 02:30 PM UTC
We experienced performance issues affecting the search module. Our engineering team has identified and resolved the issue, and the service is now operating normally.
- resolved May 11, 2026, 07:44 PM UTC
Minor April 29, 2026 Issue with Freddy AI agent due to third-party service provider 5h 14m Freddy AI Agent
Started Apr 29, 2026, 07:56 AM UTC· resolved Apr 29, 2026, 01:10 PM UTC
- investigating Apr 29, 2026, 07:56 AM UTC
We are currently experiencing an issue affecting Freshbot functionality due to a problem with a third-party service provider. Our team is actively working with the provider to resolve this as quickly as possible.
- investigating Apr 29, 2026, 09:30 AM UTC
We are closely collaborating with our third-party service provider to resolve the issue at the earliest. We are monitoring the situation and will provide further updates as soon as they are available.
- investigating Apr 29, 2026, 10:30 AM UTC
We are seeing recovery in our Freshbot services. While we continue to receive updates from our third‑party service provider, we are closely monitoring the situation.
- resolved Apr 29, 2026, 01:10 PM UTC
The issue affecting bot functionality has been resolved by our third-party provider. All services are operating normally. We will continue to monitor to ensure ongoing stability.
Major April 23, 2026 Partial outage due to third party service 1h 10m Freshchat Web App, Mobile SDK, Web Messenger, Freddy AI Agent and 10 more
Started Apr 23, 2026, 03:26 AM UTC· resolved Apr 23, 2026, 04:36 AM UTC
- investigating Apr 23, 2026, 03:26 AM UTC
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- resolved Apr 23, 2026, 04:36 AM UTC
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
Major April 19, 2026 Major Outage detected on status page 18h 38m Overall
Started Apr 19, 2026, 08:47 PM UTC· resolved Apr 20, 2026, 03:26 PM UTC
No vendor updates were posted for this incident.