Resolved after 12 minutes, affecting Freshchat Web App and Mobile SDK and 1 more, on August 4, 2026.
Our engineering team has identified and fixed the issue and all services are back to normal
Affected components
Freshchat Web AppMobile SDKWeb MessengerAPIChannels
Update timeline
- investigating Aug 04, 2026, 08:39 PM UTC
All contact related operations got failed & new conversation creation would have been affected. Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Aug 04, 2026, 08:51 PM UTC
Our engineering team has identified and fixed the issue and all services are back to normal
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