Resolved after 41 minutes, affecting Freshchat Web App and Freddy AI Agent and 1 more, on September 9, 2026.
We experienced a performance issue impacting Freshchat Web App, Freddy AI Agent, and Realtime Services from 5:32 AM IST to 6:13 AM IST on September 9, 2026. Our engineering team identified the issue and implemented a fix. These services are now functioning as expected.
Affected components
Update timeline
- investigating Sep 09, 2026, 12:02 AM UTC
We experienced a performance issue impacting Freshchat Web App, Freddy AI Agent, and Realtime Services from 5:32 AM IST to 6:13 AM IST on September 9, 2026. Our engineering team identified the issue and implemented a fix. These services are now functioning as expected.
- resolved Sep 09, 2026, 12:43 AM UTC
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