Resolved after 2 hours 15 minutes, affecting Freddy AI Agent, on May 29, 2026.
The issue has been resolved and the services is operating normally. We will continue to monitor to ensure stability.
Affected components
Freddy AI Agent
Update timeline
- investigating May 29, 2026, 02:45 PM UTC
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working toward a resolution.
- resolved May 29, 2026, 05:00 PM UTC
The issue has been resolved and the services is operating normally. We will continue to monitor to ensure stability.
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