Resolved after 22 minutes, affecting Freshchat Web App and Freshchat Web App and 1 more, on May 26, 2026.
The issue impacting message delivery across accounts has been fully resolved. Agent messages are now being delivered successfully to end users. We will continue monitoring the platform to ensure continued stability.
Affected components
Freshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web App
Update timeline
- investigating May 26, 2026, 09:09 AM UTC
The issue impacting message delivery across accounts has been fully resolved. Agent messages are now being delivered successfully to end users. We will continue monitoring the platform to ensure continued stability.
- resolved May 26, 2026, 09:32 AM UTC
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