Freshchat incident

Performance issue with Search service

Resolved after 5 hours 14 minutes, affecting API, on May 11, 2026.

investigating May 11, 2026, 02:30 PM UTC

We experienced performance issues affecting the search module. Our engineering team has identified and resolved the issue, and the service is now operating normally.

Started: May 11, 2026, 02:30 PM UTC
Resolved: May 11, 2026, 07:44 PM UTC
Duration: 5h 14m
Detected by Pingoru: May 11, 2026, 02:30 PM UTC

Affected components

API

Update timeline

investigating May 11, 2026, 02:30 PM UTC

We experienced performance issues affecting the search module. Our engineering team has identified and resolved the issue, and the service is now operating normally.
resolved May 11, 2026, 07:44 PM UTC

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