Freshchat incident

Performance degradation in Freschat

Resolved after 1 hour 5 minutes, affecting API, on June 1, 2026.

resolved Jun 01, 2026, 03:10 PM UTC

Our engineering team has identified and resolved the issue. All services have been fully restored and are operating as expected.

Started
Jun 01, 2026, 02:05 PM UTC
Resolved
Jun 01, 2026, 03:10 PM UTC
Duration
1h 5m
Detected by Pingoru
Jun 01, 2026, 02:05 PM UTC

Affected components

API

Update timeline

  1. investigating Jun 01, 2026, 02:05 PM UTC

    We observed performance issues impacting some functionalities. Our team is actively investigating the issue and working towards a resolution.

  2. resolved Jun 01, 2026, 03:10 PM UTC

    Our engineering team has identified and resolved the issue. All services have been fully restored and are operating as expected.

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