Resolved after 59 minutes, affecting Web Messenger and Realtime Services and 1 more, on August 21, 2026.
The inbox loading issue in the EUN region has been resolved. Customers should now be able to access their inbox normally. We will continue to monitor the service to ensure stability.
Affected components
Update timeline
- investigating Aug 21, 2026, 03:31 AM UTC
We are currently investigating an issue affecting Freshchat customers in the EUN region who may be experiencing difficulties loading their inbox. Our team is actively investigating the issue and working to restore normal functionality. We will provide further updates as more information becomes available.
- resolved Aug 21, 2026, 04:30 AM UTC
The inbox loading issue in the EUN region has been resolved. Customers should now be able to access their inbox normally. We will continue to monitor the service to ensure stability.
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