Resolved after 16 minutes, on June 16, 2025.
We observed a temporary issue during which users were unable to access the Freshchat application between 3:15pm IST to 3:31 pm IST. The issue has since been resolved, and services are operating normally. We're continuing to monitor the systems and taking steps to prevent similar occurrences in the future.
Update timeline
- investigating Jun 16, 2025, 09:45 AM UTC
We observed a temporary issue during which users were unable to access the Freshchat application between 3:15pm IST to 3:31 pm IST. The issue has since been resolved, and services are operating normally. We're continuing to monitor the systems and taking steps to prevent similar occurrences in the future.
- resolved Jun 16, 2025, 10:01 AM UTC
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